LTG - IT Technician II

THIS ROLE WILL BE ONSITE IN MIAMI, FLORIDA

Overview 
The Onsite IT Technician II provides intermediate technical support for Lennar Associates. This role involves assisting users with hardware and software issues, managing data systems, and supporting internal client relationships. The Onsite IT Technician II will troubleshoot and resolve technical problems, ensuring timely and effective service. 

Principal Duties and Responsibilities: 

• Provide advice and assistance to users to resolve hardware and software issues. 

• Assist in managing internal client relationships by carrying out more complex requests and providing consistent, proactive communication to maintain a high level of service. 

• Produce, update, and provide best practice support documentation. 

• Provide deeper incident summaries and propose solutions. 

• Troubleshoot and resolve computer workstation issues. 

• Enact manufacturer's warranties for equipment repair. 

• Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details. 

• Help different divisions prepare and coordinate project plans for the installation of technology equipment. 

• Resolve printer and copier issues across the division. 

• Arrange and coordinate technical support for meetings and events, including video conferencing and traditional audio/visual needs. 

• Maintain, upgrade, install, replace hardware, and software as required. 

• Report instances of server downtime and LAN/WAN connectivity issues immediately. 

• Perform basic troubleshooting on LAN/WAN connectivity under guidance. 

• Provide weekly status reports summarizing activities and outstanding issues. 

• Monitor and assist with coordinating third-party support contractors. 

• Perform other duties as assigned by the Onsite IT Manager. 

Qualifications: 

• Understanding of technology standards with minimal supervision. 

• Ability to perform structured work assignments. 

• Proficient in troubleshooting IT issues. 

• Good communication and problem-solving skills. 

• Ability to recognize and escalate issues appropriately. 

• High school diploma required or GED; relevant IT certifications (CompTIA A+ or equivalent) preferred. 

• Minimum 3-5 years of relevant experience. 

• Physical ability to perform the job’s requirements, including frequent walking, standing, climbing stairs, and lifting up to 50 lbs. 

• Local commute within a 2-hour radius of the division office and occasional travel (up to 25%) to remote offices within the United States.