Lubes - Customer Service Representative I

  Ensure all communications with customers, suppliers, vendors, co-workers, etc is professional and appropriate

  Ensure professional image in all internal and external correspondence

  Support efforts of the outside sales representatives and facilitate joint marketing calls where applicable

  Communicate customer requirements to the production team in accordance with company policies and procedures

  Provide timely response to administrative requests within one hour

Customer Service Orientation

  Handle customer contacts in a professional and efficient manner

  Process customer orders in a courteous, efficient and timely manner

  Respond promptly to all customer inquiries and follows through to ensure satisfaction

  Respond promptly to all customer inquiries, complaints, and concerns and follow through to facilitate satisfactory resolution

  Guarantee satisfaction and value for our customers

  Acknowledge and appropriately greet and assist every customer in a timely manner

  Handle customer interactions with tact, sensitivity and professionalism

Developing Talent

  Provide experience, skills and expertise as needed to both within and outside of division

  Work as a team member to help improve individual, departmental and organizational performance

  Promote team development, enthusiasm and pride

  Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth

  Challenge oneself to further develop skills that relates to the position

Technical Expertise

  Know and understand product specifications

  Know and understand lubrication procedures consistent with best practices

  Process information accurately by coding and entering approved charges and drafts

  Upload buyback customer information, including buyback drafts

  Understand Company phone system and ensure efficient utilization

  Design efficient filing and information retrieval system

  Ensure key responsibilities are completed with high degree of accuracy

  Adhere to all Wallis Companies safety policies and report all safety incidents to supervisor immediately

  Maintain personal productivity and quality standards that make possible attractive financial returns so that they company may continue to provide exceptional service to our customers and ensure job security and career growth

  Assist with maintaining adequate inventory levels

  Develop and maintain knowledge of purchasing and office administration procedures

  Develop and maintain knowledge necessary to and understanding of cash receipt and cash posting

  Assist Inside Sales Manager with various reconciliation processes

SUPERVISORY RESPONSIBILITIES

This position has no direct reports.

QUALIFICATIONS

(bolded font denotes an essential qualification of the position)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:                               High school diploma or equivalent; Associate’s or Bachelor’s degree

Experience:                              I: 1+ years experience in general sales or customer service role

Language Skills:                       Ability to read, write, speak, and understand English in a manner

that is sufficient for effective communication with groups of managers, clients, customers and the general public

Skills and Abilities:       

(May be representative but not all-inclusive of those commonly associated with the position)

  Ability to use computer and Microsoft Office at an intermediate level

  Excellent communication and interpersonal skills

  Strong and proactive problem-solving abilities and attention to detail

  Ability to multitask and work effectively in a fast-paced environment

  Ability to perform routine duties involving use of various procedures and application to clearly prescribed standard practices which require the making of minor decisions and use of some judgment as to the method of performance

  Customer-oriented mindset with a focus on delivering high-quality service

Technology, Tools, and Equipment:

  Computer, Microsoft Office, Telephone

  Copy/Print/Fax Machine

(Proficiency with preferred items is not required to meet minimum qualifications, but proficiency must be established to complete essential job functions)

Certifications, Licensing, and/or Registrations:

·        I: None

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Wallis Companies reserves the

right to make changes to job descriptions as needed with or without notice to affected employees. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment.

INDCSR