Luxury Concierge - Skylofts at MGM Grand

As an Ultra-Luxury Concierge, you'll deliver exceptional, personalized service to VIP Hotel, Casino, and Convention guests by anticipating their needs and creating memorable, high-end experiences.  You’ll manage reservations, guest communications, and complex requests across multiple systems while maintaining expert knowledge of local dining, entertainment, and amenities to provide tailored recommendations.  

Acting as a liaison between departments, you’ll resolve issues promptly, coordinate special arrangements, to ensure every guest interaction meets Forbes 5-Star and AAA 5 Diamond standards creating WOW memories that they will carry with them far beyond their stay with us!

THE STARTING RATE:  $22.50 / Per Hour

THE DAY-TO-DAY:

• Deliver exceptional service in accordance with Ultra-Luxury, AAA Five Diamond, Forbes Travel Guide Five-Star, and brand service standards

• Assist VIP casino, hotel, and convention guests with hotel check-in, check-out, concierge services, reservations, and guest requests

• Greet arriving guests at the curb, escort them to the lounge, and conduct follow-up calls after arrival

• Act as a liaison between departments to coordinate special requests, celebrations, room setups, and other personalized guest experiences

• Maintain knowledge of dining, entertainment, golf, spas, nightlife, tours, and other Las Vegas attractions to provide personalized recommendations

• Identify company executives and ensure their guest reservations are accurate and up to date

THE IDEAL CANDIDATE:

• Must be 21 years of age or older

• High School Diploma or GED

• One (1) year of prior relevant experience, preferably in VIP Services, Front Desk or Concierge

• Current Notary and Bilingual preferred

• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development opportunities through employee programs and network groups

• Free meals in our MGM Grand employee dining room

• Free parking on and off-shift at all MGM Resorts properties

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:
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