Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Diversity, Documentation, Interpersonal Skills, Organizational Skills, Record Keeping, Resolve Customer Issues, Systems Maintenance, Team Player, Time Management, Travel Industry, Travel Planning, Willing to Travel, Work From Home
The Claros Travel is seeking a professional and customer-focused Luxury Customer Service Representative to join our growing remote team. In this role, you will help support clients by coordinating travel details, managing reservations, and ensuring every traveler receives a smooth and personalized experience.
This is a fully remote position ideal for someone who enjoys helping people, communicating clearly, and working in a fast-paced environment. You will play an important role in ensuring our clients receive exceptional service before, during, and after their travel experiences.
Responsibilities
- Provide friendly and professional customer support through phone, email, and online messaging
- Assist clients with leisure and luxury travel reservations, itinerary updates, and travel accommodations
- Communicate travel details, documentation requirements, and agency policies clearly
- Monitor reservations and bookings to ensure accuracy and timely updates
- Follow up with clients to confirm satisfaction and address any questions or concerns
- Resolve client inquiries with a solutions-oriented and customer-first approach
- Maintain organized records and update internal systems as needed
Qualifications
- Strong communication and interpersonal skills
- Previous customer service experience required (travel or hospitality experience preferred)
- Ability to work independently in a remote work environment
- Strong organizational skills and attention to detail
- Comfortable using computers, booking systems, and digital communication tools
- Interest in travel and delivering exceptional client experiences
Benefits
- 100% Remote position
- Flexible scheduling options
- Training and professional development opportunities
- Travel industry perks and discounts
- Supportive and collaborative team environment
Equal Opportunity Employer
The Claros Travel is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.