Communication Skills, Consumer Branding, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, High Net Worth, Merchandising, Operational Support, Point of Sale (POS) Systems, Product Management, Relationship Management, Retail, Revenue Growth, Sales, Sales Management, Sales Strategy, Sales Support, Service Delivery, Storytelling, Transaction Processing/Management
We are seeking Sales Associates to support our luxury jewelry client's new store in Aspen. This role requires individuals with high-end retail experience, exceptional client service skills, and a passion for luxury jewelry and storytelling.
Sales Associates will provide an elevated, concierge-level experience to clients, ensuring they receive the highest level of personalized service. They will develop a deep understanding of the brand's craftsmanship, collections, and brand story, engaging with Aspen’s discerning clientele in an exclusive setting.
ESSENTIAL FUNCTIONS
Client Engagement & Sales
- Provide exceptional luxury service and a personalized shopping experience.
- Build and maintain relationships with high-net-worth clientele, utilizing strategies to drive sales and foster brand loyalty.
- Communicate the brand story, craftsmanship, and unique qualities of each collection.
- Assist in private appointments, VIP experiences, and in-store activations.
- Meet and exceed individual and team sales goals.
Merchandising & Brand Presentation
- Ensure product displays reflect the brand's luxury aesthetic and high merchandising standards.
- Maintain showroom organization and cleanliness, ensuring a seamless and inviting shopping experience.
- Assist in inventory tracking and product management.
Operations & Team Support
- Work closely with the Sales Manager and fellow associates to ensure a smooth and successful installation.
- Process transactions efficiently using POS and CRM systems.
- Participate in brand events and activations, engaging with clients and brand ambassadors.
- Adhere to company policies and luxury service protocols.
QUALIFICATIONS
Education and Experience Requirements:
- 3+ years of luxury retail experience, preferably in fine jewelry, high-end fashion, or art.
- Strong background in clienteling, relationship management, and luxury service delivery.
- Experience in experiential retail, VIP activations, or high-touch sales environments.
- Proficiency with POS systems and CRM tools.
Additional Qualifications:
- Polished, professional, and engaging personality with excellent communication skills.
- Self-motivated and results-driven, with a passion for luxury brands and storytelling.
- Ability to adapt to a fast-paced, high-profile retail setting while maintaining brand integrity.
- Exceptional attention to detail and merchandising skills.
COMPENSATION & BENEFITS
- Hourly pay $25-35/hour DOE plus commission