Jaguar Land Rover at West Columbia is seeking an experienced Luxury Automotive Service Advisor to join our team!Jim Coleman Automotive is a third-generation, family-owned automotive group that has served the Washington metropolitan area for more than 70 years. We offer a supportive team environment, competitive compensation, excellent benefits, and opportunities for professional growth.We are looking for a proven Service Advisor with high-line/luxury automotive dealership experience who understands the level of communication, professionalism, and personalized service luxury clients expect.Jaguar Land Rover experience is a plus, but NOT required.ResponsibilitiesGreet customers and provide a professional, personalized service experienceListen to customer concerns and accurately document service and repair needsPrepare and manage repair orders from write-up through completionCommunicate with technicians regarding diagnostics, repairs, and maintenance recommendationsClearly explain recommended services, pricing, and repair timelinesProvide timely updates throughout the service processPresent maintenance and repair recommendations confidently and professionallyCoordinate appointments, vehicle drop-off, and pick-upBuild strong customer relationships and maintain excellent CSIWork closely with technicians, parts, and service management to ensure an efficient workflowQualifications2+ years of Service Advisor experience in a high-line/luxury automotive dealership requiredJaguar Land Rover experience preferred, but not requiredProven success in customer satisfaction and service salesStrong communication and relationship-building skillsProfessional, polished, and customer-focusedExcellent organizational and multitasking abilitiesComfortable working in a fast-paced dealership environmentTech-savvy and able to learn dealership and manufacturer systemsTeam-oriented with a positive, solutions-focused attitudeBenefitsCompetitive pay plan with strong earning potentialMedical, dental, and vision insurance401(k)Paid vacationSick and Safe LeavePaid holidaysDisability and life insuranceOngoing training and developmentCareer growth opportunitiesYou don't need Jaguar Land Rover experience , but you do need to know what exceptional luxury automotive service looks like.If you're an experienced high-line Service Advisor ready for your next opportunity, apply today and join the Jim Coleman Automotive team!Applicants have rights under Federal Employment LawsFamily & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmlaEqual Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-posterEmployee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf