Luxury Service Advisor - Genesis of Winston Salem

Elevate Your Career with a Luxury Brand - Genesis of Winston Salem

Are you an experienced Service Advisor who takes pride in delivering exceptional customer service and building lasting relationships?

Genesis of Winston-Salem is looking for a professional, customer-focused Luxury Automotive Service Advisor to join our award-winning team. As North Carolina’s premier Genesis dealership, we provide a first-class ownership experience, and our Service Advisors are at the heart of that commitment.

If you’re passionate about helping customers, enjoy working in a fast-paced environment, and want to be part of a team that values professionalism, integrity, and excellence, we’d love to meet you.

We are holding open interviews : Come into the dealership anytime Monday - Friday 9am - 5pm and ask for Michelle, our Service Director, or Christian our General Manager. We look forward to speaking with you!

Why Genesis of Winston-Salem?

At Genesis, we believe luxury extends beyond our vehicles—it defines the experience we provide to both our customers and our employees.

What We Offer

• Competitive compensation with excellent earning and bonus potential.
• Consistent customer traffic and a growing service department.
• Paid Genesis manufacturer training and ongoing professional development.
• Supportive leadership committed to your success.
• State-of-the-art brand new dealership and service facility.
• A collaborative team environment with experienced technicians and staff.
• Paid Time Off beginning as early as your 31st day of employment.
• Medical, Dental, and Vision Insurance.
• 401(k) with company match.
• Employee discounts on vehicles, service, and parts.
• Employee Appreciation Program featuring tickets to local attractions and community partnerships.
• Career advancement opportunities throughout Bob King Automotive Group.

What You’ll Do

As a Genesis Service Advisor, you’ll serve as the primary point of contact between our customers and service team while delivering a premium ownership experience.

Responsibilities include:

• Greeting customers promptly and professionally on the service drive.
• Listening carefully to customer concerns and accurately documenting repair requests.
• Performing vehicle walk-arounds and explaining the "why" to customers following the Promise process the dealership has in place.
• Preparing repair orders and communicating repair recommendations clearly.
• Maintaining regular communication with customers regarding vehicle status and estimated completion times.
• Collaborating closely with technicians to ensure accurate diagnoses and timely repairs.
• Reviewing completed repairs/further needs with customers and ensuring complete satisfaction before vehicle delivery.
• Following up after service to strengthen customer relationships and encourage repeat business.
• Maintaining thorough documentation and completing manufacturer-required training.

What We’re Looking For

We’re seeking professionals who enjoy serving others and thrive in a customer-focused environment.

Preferred qualifications include:

• Previous automotive Service Advisor experience preferred.
• Luxury dealership experience is a plus but not required.
• Exceptional customer service and relationship-building skills.
• Strong communication, organization, and time management abilities.
• Ability to multitask while maintaining attention to detail.
• Professional appearance and positive attitude.
• Experience using dealership management systems is preferred.
• Valid driver’s license with an acceptable driving record.

We Want Advisors Who…

• Put the customer first in every interaction.
• Communicate with honesty, professionalism, and confidence.
• Build trust through transparency and follow-through.
• Work collaboratively with technicians and teammates.
• Take pride in delivering a luxury ownership experience.
• Enjoy continuous learning and personal growth.

Join a Team That Values Excellence

At Genesis of Winston-Salem, we understand that outstanding Service Advisors are essential to creating lifelong customers. We invest in our team by providing the training, support, and opportunities needed to build a rewarding career with one of the automotive industry’s fastest-growing luxury brands.

If you’re ready to take your career to the next level and become part of a dealership that values professionalism, teamwork, and exceptional customer care, we’d love to hear from you.