Primary Responsibilities
- Answer incoming calls and assist guests with booking reservations.
- Process gift certificate orders.
- Quote rates, explain packages, and confirm appointment availability.
- Accurately enter reservations using Book 4 Time and Opera.
- Assist resort guests with scheduling spa services during their stay.
- Respond to guest questions and requests in a timely and professional manner.
- Recommend additional spa services and activities when appropriate.
- Coordinate special requests with other departments as needed.
- Prepare and send reservation confirmations, brochures, enrollment letters, and other guest correspondence.
- Participate in team meetings and ongoing training.
Additional Responsibilities
- Process online reservation requests.
- Confirm upcoming appointments and reservations by phone.
- Stay informed on current promotions, packages, and resort offerings.
- Assist the Sales and Marketing department with special projects and data collection.
- Work independently while maintaining a high level of accuracy and guest service.
Qualifications
- High school diploma or GED required.
- At least one year of customer service experience.
- Strong communication and listening skills.
- Comfortable speaking with guests while navigating multiple computer systems.
- Proficient with Microsoft Office.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
- Flexible schedule, including weekends and holidays.
Preferred Qualifications
- Previous reservations, hospitality, hotel, spa, or call center experience.
- Experience using Opera or Book 4 Time.
Schedule
This is a full-time, on-site position.
Schedules are provided one month in advance and rotate monthly. Weekend and holiday availability are required.
Operating Hours:
Monday-Friday: 8:00 a.m.- 8:00 p.m.
Saturday-Sunday: 9:00 a.m.- 6:00 p.m.
Compensation
In addition to hourly pay, this position is eligible for a commission program based on guest arrivals.
Commission is paid bi-weekly.
About Lake Austin Spa Resort
Lake Austin Spa Resort is an all-inclusive destination resort located on the shores of Lake Austin in the Texas Hill Country. The resort features 40 lakeside guest rooms, elegant dining, fitness and wellness programming, and a full-service spa offering more than 100 treatments.
Our team is committed to providing thoughtful service while creating a positive and supportive work environment. We value professionalism, teamwork, accountability, kindness, and a genuine commitment to taking care of our guests.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
- Employee Discounts
- Complimentary Wellness Classes
- Professional Development Opportunities
- Employee Recognition Programs
Lake Austin Spa Resort is an Equal Opportunity Employer and participates in E-Verify.