Job Description
M365 Engineer - Exchange
Location: Charlotte, NC - Hybrid
Type: Full Time
Experience: 5+ Years
Industry: BFSI
Third Party: No third-party candidates allowed
Exchange Administration
- Manage and maintain Exchange Online and on-prem Exchange environments, including mail flow, hybrid configurations, and security hardening.
- Implement and maintain Exchange Online Protection (EOP) and Microsoft Defender for Office 365 policies, including anti-spam, anti-phishing, Safe Links, and Safe Attachments.
- Troubleshoot mail delivery, transport rules, and compliance issues.
- Manage mail routing, transport rules, connectors, accepted domains, DKIM, DMARC, SPF, and hybrid mail flow configurations.
- Administer shared mailboxes, resource mailboxes, distribution groups, Microsoft 365 Groups, and mail-enabled security groups.
- Perform advanced troubleshooting of mail flow, hybrid connectivity, directory synchronization, transport services, message trace analysis, and client connectivity issues.
Qualifications
- Deep expertise in Exchange Online and on-prem Exchange administration.
- Experience troubleshooting mail flow, hybrid Exchange environments, transport services, connectors, and message delivery issues.
- Strong knowledge of Microsoft Teams governance, lifecycle management, and SaaS integrations such as Jira and ServiceNow.
- Experience supporting and troubleshooting Microsoft Purview compliance, retention, and information governance solutions.
- Familiarity with Exchange Online Protection (EOP), Microsoft Defender for Office 365, and email security best practices.
- Working knowledge of Microsoft Entra ID, Single Sign-On (SSO), Conditional Access, and hybrid identity solutions including Microsoft Entra Connect.
- Proficiency in PowerShell scripting for automation and troubleshooting.
- Solid understanding of Active Directory, Group Policy, DNS, certificate management, and hybrid identity architectures.
- Experience with network and server administration fundamentals.
- Knowledge of general disaster recovery validation methods and willingness to assist in testing efforts.
- Comfortable working within a strict, heavily vetted Change Management process.
- Ability to support security, audit, and risk control requirements within a regulated environment, with familiarity in common industry security frameworks.
- Strong documentation skills for platform configurations and user instructions.
- Excellent troubleshooting skills and ability to take ownership of tasks from start to finish.
- Exceptional communication and problem-solving skills; able to clearly articulate initiatives and solutions.
- Highly organized with strong attention to detail.
- Self-driven, proactive, and capable of adapting quickly to changing business and technology requirements.
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Numbers & Facts
| Location | Charlotte, NC |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1990 |
About Company
For over two decades, Sharp Decisions has provided superior, award-winning service in strategic business and technology consulting services to government agencies at all levels, as well as domestic and global corporations. With subject matter expertise in Investment Banking, Finance, Healthcare, Media & Telecommunications, and Manufacturing, Sharp Decisions is well equipped to serve your needs.
Established in 1990 with headquarters in New York City, and locations in Princeton, Charlotte, Los Angeles, Phoenix, Europe and Canada, Sharp Decisions has been the technology backbone for a client portfolio that includes an array of well-known companies. As a Certified Woman-Owned Business Enterprise and approved vendor, Sharp Decisions offers a powerful, cost-effective advantage. We actively partner with other MBEs to add value and meet diversity program requirements.
Sharp Decisions is also committed to hiring and training post-9/11, tech-savvy U.S. armed forces veterans through our V.E.T.S.â„¢ (Vocation, Education and Training for Service members) Program, but we cannot do it alone. Companies like EmblemHealth, Freddie Mac and Experian have stepped up to bring aboard our highly qualified and skilled veterans. We need more companies like them to take a stand and bring our veterans aboard. Our clients have told us that our veterans are more effective than their college hires because two weeks on the job for them equates to 2-3 years of experience! Learn more at www.sharpdecisions.com/vetsprogram.
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