MA LAB TECHNICIAN-HCH

MA LAB TECHNICIAN-HCH

October 6, 2026 Alabama, Mobile Full-time

MEDICAL ASSISTANT/LAB TECHNICIAN

Accountable To: Director of Nursing

Supervises: N/A

Department: Medical-Nursing

Job Summary

The Medical Assistant/Lab Tech, under the supervision of the Nurse Manager, provides a variety of medical and clerical duties associated with patient care. The incumbent maintains a pleasant, courteous and cooperative manner with patients, visitors and Center personnel.

Essential Functions

• Maintains confidentiality at all times.
• Works up patients and records vital signs, weights and chief complaints on progress notes at each visit.
• Assists patients in exam rooms. Assists nurses and/or providers with procedures and treatments.
• Maintains and organizes supplies in the supply room. Keeps exam rooms stocked and organized at all times.
• Maintains up-to-date CPR certification and submits a copy of the CPR card to the Personnel Department.
• Participates in nurse training sessions and maintains CEUs as required by the State Nurses Licensure Board.
• Rotates to other units and departments, including front desk, x-ray and laboratory, when deemed necessary by the immediate supervisor or Director of Nursing.
• Ensures completion of referrals and other orders, such as diagnostic testing and labs.
• Maintains compliance with regulatory standards such as Joint Commission, OSV and NCQA by complying with policies and procedures related to the clinical area.
• Participates in quality initiatives and gap closures using the EHR and Azara huddle reports on a daily basis.
• Performs other duties as assigned.

Lab Technician Duties - If Applicable

• Ensures all lab results are on charts before giving the chart to the health care provider.
• Assists nurses with mailing correspondence to patients for abnormal lab results and missed appointments and documents actions in the patient's medical record.
• Performs routine lab procedures including, but not limited to, Wet Mount, KOH, Micro-Urine, Strep A, Hematocrit, Glucose, Urine Dip, Urine HCG and Hemocult.
• Performs phlebotomy.
• Performs and documents quality controls.
• Monitors inventory levels and reorders supplies as needed.
• Performs routine maintenance and cleaning of equipment.
• Responsible for specimen processing, test performance and reporting test results.
• Notifies the provider of pertinent results.
• Maintains proper records.
• Performs other duties as assigned.

Immunizations - If Applicable

• Follows recommendations for storage, handling and administration found in each vaccine's package insert.
• Responsible for maintaining inventory of vaccines, clerical and clinical supplies to ensure efficient and effective operation.
• Provides and/or assists with injections/immunizations and supporting data and provides nurse-directed immunization education and information to patients as appropriate.
• Updates the EHR systems to assure immunization compliance.
• Maintains the highest level of confidentiality, integrity and ethical behavior and practice.
• Performs other duties as directed.

Additional Responsibilities

• Provides front desk support as the need arises.
• Answers the telephone and provides information to callers, screens and routes calls to the appropriate destination in a courteous, professional and efficient manner. Obtains and records the caller's name, time of call, nature of business and person called upon. Retrieves patient charts for office visits and doctors' or nurses' telephone calls requiring patient information.
• Keeps client records accurately identified.
• Checks charts daily for incomplete histories and brings them to the attention of the appropriate member of the health care team for correction.

The above reflects the general duties considered necessary to describe the principal functions of the job and shall not be considered a detailed description of all work that may be assigned.

Customer Satisfaction Requirements

Must provide the very best customer satisfaction to patients, visitors and co-workers at all times in a professional and courteous manner.

Performance Standards

Performance will be evaluated by the Director of Nursing or designee annually, wherein an overall satisfactory rating is considered the minimum acceptable level of performance.

Privacy Rule Compliance Requirements

• Adheres to Health Insurance Portability and Accountability Act (HIPAA Privacy Rule) policies and procedures.
• Must successfully complete Privacy Rule compliance training annually or as revisions are made to the policies and procedures.
• Must comply with Privacy Rule guidelines by learning to protect FPHC patients' medical privacy.
• Must comply with Privacy Rule guidelines by appropriately maintaining patient information in compliance with national standards.
• Must comply with Privacy Rule guidelines by providing appropriate security of FPHC patient records.

Health and Safety Requirements

The health and safety requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must adhere to safety regulations, personnel policies and procedures.
• Safety and Hazard Communication training update is required annually.
• Must be knowledgeable of OSHA and CLIA requirements to assure compliance.
• Must maintain yearly health maintenance records by obtaining TB skin testing and completion of the hepatitis series.

Qualifications

Education/Experience: High school graduate or GED equivalent. Graduate of an approved Medical Assistant Program with emphasis on laboratory procedures or an equivalent combination of training, education and work experience relative to the position. Must have a pleasant personality, good telephone etiquette and public relations skills. One or more years of work experience in a medical setting.

Knowledge, Skills and Abilities: Requires knowledge of the field of assignment sufficient to perform thoroughly and accurately the full scope of responsibility as illustrated in the above job description. Requires human relations skills to deal effectively with patients and visitors in person or via telephone. Must have keyboard experience and knowledge of medical records. Basic ability to operate laboratory equipment, multi-line telephone, copier, adding machine, fax machine and other office equipment.

Certifications, Licenses and Registrations: CPR, CMA, CCMA, RMA

Other Qualifications: English as first language preferred. Bilingual/bicultural will be considered.

Physical/Mental Demands

Requires eye-hand coordination and manual dexterity. Requires the ability to distinguish letters or symbols. Requires the use of office equipment such as copiers, computer terminals and keyboards, telephones, calculators and fax machines. Requires normal vision range. Requires frequent standing, sitting, bending, stooping or stretching. Ability to lift, move or support the weight of a client with assistance.

Protected Health Information (PHI) Access

Restricted: For purposes of HIPAA compliance, there are four workforce categories that define the level of access to PHI granted to the incumbent. This position is classified under Primary Provider and therefore granted restricted access, to be defined according to the workforce member's specific job duties. Use and disclosure must be in accordance with applicable privacy policies and procedures.

Classification: Non-Exempt

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