MAC (Moves, Adds, Changes) Program Manager, MAC (Move, Add, Changes) Program

Description Amazon's Global Real Estate and Facilities (GREF) team creates the spaces that inspire Amazonians to make history. We provide real estate expertise, space planning, design and construction, and facility maintenance across Amazon's corporate office portfolio in more than 60 cities globally. The MAC (Move, Add, Changes) Program Area Manager serves as the primary face of GREF to business leaders during office relocations, owning the complete employee move experience from planning through execution. You'll build strategic partnerships with organizational space owners, lead change management communications, and make high-judgment decisions balancing employee needs with space constraints. This role requires direct accountability for project phasing, relocation outcomes, vendor performance, budget management, and stakeholder satisfaction. You'll bridge space planning decisions with flawless execution, serving as the single point of contact for all relocation questions. This role is ideal for candidates with extensive migration experience planning, who excel at project management, consultative business partnership, thrive in ambiguous situations requiring judgment calls, and build trust with senior stakeholders through transparent communication and reliable execution. Key job responsibilities Business Partnership & Stakeholder Leadership - Serve as primary GREF representative to business leaders during relocations, building consultative partnerships and trust - Lead change management and communication strategies across organizations, ensuring smooth employee transitions - Manage complex escalations requiring business judgment and cross-functional coordination - Partner with Space Planning, Business Partnership teams, departmental coordinators, and facilities partners End-to-End Relocation Project Management - Own complete relocation lifecycle including employee roster generation, workspace assignments, and timeline coordination - Ensure flawless vendor execution through clear direction, performance monitoring, and accountability - Translate space allocation decisions into executable move plans with departmental coordinators Workspace Accommodation Management - Make high-judgment decisions on workspace assignments for accessibility and special needs - Balance employee requirements, site constraints, and space allocations - Deliver accommodation recommendations within 2 business days with adjustment opportunities Operational Excellence - Manage area budget, resource allocation, and cost optimization with Finance partners - Monitor KPIs, identify improvement opportunities, and drive continuous improvement initiatives - Maintain governance frameworks ensuring program compliance and quality standards Basic Qualifications - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually