Mac Support Engineer

Responsibilities:

Provide advanced technical support for macOS desktops, laptops, and enterprise applications.
Manage and maintain Mac devices using enterprise endpoint management tools such as Jamf Pro, Kandji, Workspace ONE, or similar platforms.
Perform macOS deployments, upgrades, patching, configuration, and software distribution.
Troubleshoot hardware, software, network, and application-related issues for Mac users.
Develop and maintain Mac security standards, compliance policies, and endpoint configurations.
Create and maintain scripts and automation using Bash, Shell, or Python.
Manage user accounts, permissions, certificates, encryption, and security settings.
Support identity management tools including Active Directory, Azure AD/Entra ID, Okta, and SSO integrations.
Collaborate with security, networking, and infrastructure teams to resolve complex issues.
Document technical procedures, knowledge articles, and troubleshooting guides.
Provide Tier 3 escalation support for desktop and endpoint-related issues.
Required Skills & Experience:

7+ years of experience in desktop engineering or endpoint management.
Strong experience supporting enterprise macOS environments.
Hands-on experience with Jamf Pro (JAMF 200/300/400 preferred).
Strong knowledge of macOS administration, imaging, configuration profiles, and MDM.
Experience with macOS security controls, FileVault, certificates, and compliance requirements.
Strong troubleshooting skills with hardware, software, and network issues.
Experience with scripting/automation (Bash, Python, or PowerShell).
Experience supporting Microsoft 365 applications on macOS.
Knowledge of Active Directory, Azure AD/Entra ID, Okta, and authentication solutions.
Experience with ITIL processes and ticketing tools (ServiceNow preferred).
Preferred Qualifications:

Apple Certified Support Professional (ACSP) or Apple Device Support certification.
Experience managing large-scale Mac deployments.
Experience in enterprise security frameworks and endpoint protection tools.
Strong communication skills and ability to work with executives and end users.