Mac Support Specialist

The Brixton Group, Inc.

Charlotte, NC(remote)

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JOB DETAILS

SALARY

$45–$55 Per Hour

SKILLS

Apple Macs, Atlassian JIRA, Best Practices, Customer Support/Service, Help Desk, IT Service Management (ITSM), Identify Issues, Mac Operating System, On Site Support, Operating Systems, Operational Support, ServiceNow, Support Documentation, Technical Writing, User Interface/Experience (UI/UX)

LOCATION

Charlotte, NC

POSTED

4 days ago

Duration: 6 months+
Compensation: $45 - 55/hr W2
Location: 100% Remote

Seeking a Mac Support Specialist to help build and mature enterprise Mac support operations during a large-scale Mac rollout initiative. This role will focus on support processes, documentation, runbooks, and end-user support best practices.

Requirements:

3+ years of experience supporting MacOS end users in an enterprise environment
2+ years of experience troubleshooting Mac hardware, software, and operating system issues
2+ years of experience creating technical documentation, knowledge articles, or support procedures
2+ years of experience working directly with end users in a support capacity
1+ year of experience working within an ITSM or ticketing platform (ServiceNow, Jira Service Management, etc.) preferred

Responsibilities:

Provide advanced MacOS support for enterprise users
Create and maintain support documentation and knowledge articles
Develop field technician runbooks and support procedures
Help establish scalable Mac support processes
Partner with engineering and deployment teams during rollout activities
Identify opportunities to improve support workflows and user experience

Mac Support Specialist

The Brixton Group, Inc.

Charlotte, NC(remote)

About the Company

The Brixton Group, Inc.

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