Mac Systems Administration and Operations

Role : Mac Systems Administration and Operations

Atlanta, GA

Contract to hire

• Provides backend configuration, maintenance and support for workstation and security applications including but not limited to Jamf, Apple Enterprise Services and Apple ABM.
  
• Plan detailed requirements for new and changing infrastructure services
  
• Build and prepare packages for automated deployment and self service
  
• Builds and test pilot versions for new and changing services
  
• Creates solution documentation for Global Help Desk support of end users
  
• Provides senior technical troubleshooting incident and problem resolution for endpoint services platform offerings
  
• Review Service-Now tickets related to Jamf/Mac and update in a timely manner.
  

• Manages overall security frameworks and practices as they pertain to desktop services and integrated technologies such as Zscaler, Antivirus, etc.
  
• Maintain appropriate balance with security and usability, including working with teams to adjust appropriate policies.
  
• Partners with client and portfolio owners to assist with technology implementation initiatives across business services
  

• Actively stay up to date on the latest technologies and solutions, including internal/external learning and research.
  
• Create endpoint reports for stakeholders as requested.
  
• Evaluate advanced requests for feasibility and provide appropriate guidance.
  
• Provide coordination for architecture of systems, including providing feedback on project requests and timing.
  

• Minimum of 7 years of experience in administering Jamf, Intune, or other MDM solutions for Mac endpoints
  
• 3+ years' experience in identity and access management
  
• Advanced scripting knowledge (bash, python, etc.)
  
• Experience dealing with security incidents
  
• Ability to prioritize based on criticality