------------------------DO NOT EDIT BELOW THIS LINE, PLEASE INSERT JOB DESCRIPTION ABOVE--------------------------------- Is responsible for developing, implementing and maintaining knowledge-based or artificial intelligence application systems. The individual should ensure that information is converted into a format that is digestible and easy for end users to access the information and utilize it optimally. ESSENTIAL FUNCTIONS: ? Designs and writes complex code in several languages relevant to our existing product stack, with a focus on automation ? Configures, tunes, maintains and installs applications systems and validates system functionality ? Monitors and fine tunes applications system to achieve optimum performance levels and works with hardware teams to resolve issues with hardware and software ? Develops and maintains department's knowledge database containing enterprise issues and possible resolutions. ? Develops models of task problem domain for which a system will be designed or built. ? Uses models, hypotheses, and cognitive analysis techniques to elicit real problem-solving knowledge from the experts ? Mediates between the expert and knowledge base; encodes for the knowledge base ? Acts as subject matter expert for difficult or complex application problems requiring interpretation of AI tools and principles ? Researches and prepares reports and studies on various aspects of knowledge acquisition, modeling, management, and presentation ? Develops and maintains processes, procedures, models, and templates for collecting and organizing knowledge into specialized knowledge representation programs ? Acts as vendor liaison for products and services to support development tools ? Maintains the definition, documentation, training, testing, and activation of Disaster Recovery/Business Continuity Planning to meet compliance standards ? Maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation to ensure data integrity ? Acts to improve the overall reliability of systems and to increase efficiency ? Works collaboratively with cross functional teams, using Agile / DevOps principles to bring products to life, achieve business objectives and serve customer needs