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Technical Customer Service Representative

Corps Team

Morton Grove, IL

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JOB DETAILS
SALARY
$22–$24 Per Hour
SKILLS
B2B eCommerce, Business Skills, Communication Skills, Consulting, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Service Management, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Establish Priorities, Mathematics, Microsoft Office, Multitasking, Order Management, Order Processing, Organizational Skills, Resolve Customer Issues, SAP, Salesforce.com, Team Player, Technical Support, Time Management
LOCATION
Morton Grove, IL
POSTED
30+ days ago
Our client, a water technology provider, is seeking a Technical Customer Service Representative for a 6+ month contract-to-hire opportunity located in Morton Grove, IL. This role is fully onsite.

This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems.

Core Responsibilities:
  • Receive and accurately process customer orders.
  • Verify and edit customer orders for completeness.
  • Enter orders in LN, eLogia, and ESP-REP systems.
  • Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
  • Maintain an accurate customer order database.
  • Generate inter-departmental inquiries for product availability and expedite requests.
  • Evaluate stock availability against shipping schedules.
  • Perform other duties as assigned by the Customer Service Supervisor or Manager.
Qualifications & Skills:
  • 3+ years of customer service experience in a technical product line (B2B preferred).
  • Two years of college or technical schooling, or five years in a technical position.
  • Proficiency in Microsoft Office
  • Experience in an ERP or CRM system, SAP or salesforce preferred
  • Strong customer advocacy skills.
  • Technical aptitude and solid math skills.
  • Ability to work independently and self-motivate.
  • Adaptability to a fast-paced environment.
  • Proficiency in a second language is a plus.
  • Commitment to teamwork, professionalism, and excellent customer service.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong business acumen, organizational skills, time management, and attention to detail.
Pay Rate- $22.00- $24.00/hour  
 

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Corps Team

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