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Machine Shop Manager- 1st Shift

Peak Toolworks

Shreveport, LA

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JOB DETAILS
SKILLS
Analysis Skills, Auditing, Continuous Improvement, Corrective Action, Customer Support/Service, Depth Perception, Exceeded Sales Goal, Facilities Management, Forecasting, Inventory Management, Leadership, Lean Manufacturing, Machining, Metrics, Operations, People Management, Performance Management, Performance Metrics, Profit & Loss, Risk Management, Root Cause Analysis, Safety/Work Safety, Team Player, Time Management, Willing to Travel
LOCATION
Shreveport, LA
POSTED
1 day ago
About the Job

Summary / Objective

The Service Center Manager is responsible for the overall leadership, operational performance, and profitability of an assigned service center located in Shreveport, LA. This role oversees all daily operations-including personnel management, facility oversight, inventory control, safety, quality, productivity, and customer service-to ensure all customer and business deliverables are achieved.

Essential Functions:

Workforce & Team Leadership:

  • Manage and direct the Service Center workforce, including daily task assignments.
  • Maintain a clear understanding of workforce capabilities, identify skill gaps, and implement development plans.
  • Foster a positive, motivated team environment.
  • Hands-on approach; working manager.
  • Serve as liaison between employees and Talent when necessary.
Operational & Financial Accountability:
  • Own Service Center P&L performance; provide detailed corrective action plans to address financial shortfalls.
  • Ensure product and service quality through root cause analysis and corrective action planning for all non-conformances.
  • Promote and sustain continuous improvement initiatives using Lean principles and methodologies.
  • Lead Service Center safety programs, including monthly inspections, Job Safety Analysis (JSA), and timely mitigation of risks or hazards.
  • Drive accurate monthly forecasting in collaboration with the sales team to meet or exceed targets.
  • Manage 5S/Visual Factory implementation, conduct monthly audits, and address non-conformities promptly.
  • Support special projects within the plant or broader operations.
  • Ensure strong performance across SQDIP metrics (Safety, Quality, Delivery, Inventory, Productivity) and implement effective Root Cause Countermeasures (RCCM).
Performance Management & Success Metrics:

Success in this role is tied to corporate objectives, including EBITDA performance and On-Time Shipment goals. Additional success factors include:
  • Depth of thought and decision-making quality.
  • Ability to drive results and meet commitments.
  • Skill in collaborating with and managing others.
  • Self-awareness of strengths and development areas.
Supervisory Responsibility:

This position oversees all employees within the assigned service center.

Work Environment:

This role operates in a machine shop/manufacturing environment, requiring strict adherence to safety protocols, PPE use, and safe handling of machinery and materials.

Physical Demands:
  • Regularly required to talk and hear.
  • Frequently required to stand, walk, use hands for handling materials, and reach with arms.
  • Requires visual acuity across close, distance, color, peripheral vision, depth perception, and focus adjustment.
  • Ability to lift up to 75 lbs.
Position Type / Expected Hours of Work:
  • Core work hours: 7:00 a.m. - 5:00 p.m.
  • Occasional evenings and weekends required based on operational needs.
Travel:

Occasional travel required.

Required Education & Experience:
  • Associate degree required.
  • 4-6 years of experience as a Site Manager or Facility Manager.
  • Strong mechanical and technical aptitude.
  • Previous experience in a machine shop or manufacturing environment is preferred.

About the Company

P

Peak Toolworks

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