Machinery Support Technician

Job Title: Machinery Support Technician
Department: Service and Installation
Cost Center: USA
Reports To: Project & Service Manager
Date: 01/16/2025
Revision: 02

1. Job Summary

Responsible for the installation and servicing of packaging, palletizing, and conveying equipment in industrial facilities.

2. Responsibilities

• Analyze and interpret engineering drawings, schematics, layouts, and diagrams to ensure proper implementation and adherence to specifications.
• Install, repair, and maintain mechanical equipment to ensure optimal functionality and efficiency.
• Align, level, and calibrate equipment according to process validation requirements.
• Use power tools, jigs, and assembly devices for accurate and efficient system assembly.
• Manufacture low-complexity mechanical components as needed.
• Support functional validation and testing to ensure quality and performance standards are met.
• Disassemble, pack, and prepare equipment for shipment, ensuring safe handling.
• Receive, inspect, and organize incoming materials following company standards.
• Follow all company and client safety protocols and workplace regulations.
• Respond to additional safety and operational requirements as needed.
• Communicate effectively with clients to plan and execute field activities.
• Provide regular project updates, including progress, milestones, and challenges.
• Participate in project reviews, meetings, and cross-functional collaboration.
• Maintain a proactive, organized, and detail-oriented approach to work.
• Travel as required to install, inspect, and maintain equipment at client sites.
• Perform technical assistance and maintenance tasks related to mechanical systems.
• Complete any other duties assigned by supervisors or management.

3. Behavior and Skills

• Strong team player with the ability to collaborate across departments.
• Ability to follow directions and adhere to procedures and standards.
• Excellent organizational skills and attention to detail.
• Customer service-oriented mindset.
• Strong communication skills.
• Problem-solving skills, both independently and in team settings.
• Hands-on approach to tasks.
• Cooperative attitude and ability to work well with others.
• High level of integrity, honesty, and ethics.
• Ability to work independently with minimal supervision and focus on results.

4. Basic Qualifications

• High school diploma or GED equivalent.
• Experience with packaging machine installation and troubleshooting.
• Ability to read and understand electrical and pneumatic diagrams.
• Ability to read and interpret 2D layouts using AutoCAD.

5. Experience

• Less than 1 year of experience required.

6. Preferred Qualifications

• Proficiency in Microsoft Office Suite or similar software.
• Fluent in English.
• Spanish and/or Portuguese preferred.

7. Additional Responsibilities

• Supervise onsite teams and contractors.
• Ensure project technical results and timely delivery.
• Work with ERP systems, AutoCAD, Microsoft Office, PLC software, and robot software.
• Interact with coworkers, management, and customers.

8. Other Requirements

• 50% or more travel within the United States and Canada.
• Travel to Torfresma headquarters in Brazil for training and project FAT.
• Ability to work in environments such as food processing and meat plants.

9. Working Conditions

• Exposure to noise and extreme temperatures (hot or cold).
• Ability to lift 50+ pounds.