Mail Center Clerk

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 At Pekin Insurance, you’re not a number—you’re part of something bigger. For over 100 years, we’ve built a community where people are valued, supported, and empowered to grow. Here, you’ll find a workplace where collaboration is real, ideas are welcome, and the work you do truly matters. We’re proud to help people through life’s toughest moments—and it’s our people who make that possible.

From day one, you’ll be encouraged to bring your whole self to work, take on meaningful challenges, and grow in ways that matter to you.Learn more about Pekin Insurance Here!

Position Overview

The Mail Center Clerk ensures an efficient mailing operation for the company and agents. This position is responsible for processing and distributing incoming and outgoing mail and packages, gathering, preparing, and scanning daily incoming mail into workflow system to feed mail to specific departments, and collaborates with other business units in order to back scan existing documents into their workflows.

Essential Job Functions

• Opens and sorts incoming mail and faxes, ensuring all documents in envelopes are retrieved  
• Performs scanning functions which include preparing batches for scanning, scanning mail for departments into specific workflows, and labeling and placing scanned batches into retention boxes for each department
• Prepares retention boxes that will be stored in warehouse storage until they are shredded
• Prepares outgoing mail for agents 
• Updates and maintains agency address system
• Assists with mail that may have incorrect information
• Maintains and inspects machinery; places service calls on machinery when needed 
• Fills mail that is printed through publishing platform by hand
• Runs reports for presort transaction totals and end of month documentation
• Assists customers in friendly and professional manner at the counter and over the phone 
• Assists with incoming and outgoing overnight and UPS shipments, releases the security door for incoming delivery drivers
• Retrieves and distributes agency changes to the mailroom
• Processes overnight parcel and letter shipping
• Checks and maintains inventory, placing orders as needed
• Open and distribute incoming mail 
• Update and maintain agency address system 
• Answer phone calls 
• Prepare outgoing agent mail 
• Responsible for maintenance of mailing machines 
• Run mail inserter
• Process overnight parcel and letter shipping 
• Performs other duties as assigned

Education & Experience

• High school diploma or equivalent required
• Typically requires 0-2 years of related experience 
• Knowledge of mailing industry

Certifications & Licenses

• N/A

Knowledge, Skills & Abilities

Basic ability to:

• Accurately prepare and maintain records, files, and reports
• Exercise proper telephone protocol
• Maintain records of materials, supplies, time, and work performed
• Perform routine office work using basic clerical skills
• Understand and follow instructions
• Communicate effectively in both oral and written form
• Work as a team member and follow directions, written and verbal

Basic skill in:

• Labeling, preparing, parsing, and copying
• Performing routine maintenance on equipment and determining when and what kind of maintenance is needed
• Operating a computer 
• Ability to operate mailing equipment 

Basic knowledge of:

• Microsoft Office software

Applicants must be authorized to work in the U.S. without sponsorship now or in the future.

 Pay Range: 

•    $16.35 -$21.15 per hour 
  • This range is based on the expected level of experience and skills for this position. Final compensation will depend on individual

 Benefits: 

•  Health, Dental and Vision Insurance
•  Generous 401(k) with company match
• Paid Time Off (PTO) with Paid Holidays
• Flexible/Hybrid Work Schedule
• Paid Volunteer Program

      For more information about the benefits we offer, please visit our Careers Page.