Computer Skills, Continuous Improvement, Customer Relations, Data Entry, Detail Oriented, Information Technology & Information Systems, Insurance, Mail Processing, Microsoft Excel, Microsoft Outlook, Microsoft Word, Offshoring, Operational Audit, Process Development, Process Improvement, Quality Control, Service Level Agreement (SLA), Stock Market, Time Management, USPS (United States Post Office), User Interface/Experience (UI/UX)
Advance your career with Mindlance! We have been connecting talented IT professionals with world-class companies since 1999. Mindlance is here to help you to find the perfect fit with just the right company. Currently, we are seeking an Operational Analyst for an exciting career growth opportunity.
Make your next big career move with the kind of position that will allow you to be genuinely passionate about the work you do! Our recruiters will work closely with you to help you get the edge over the competition. Let Mindlance advocate for you – apply today!
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Job Title: Mail Handler/ Clerk
Job Category: Information Technology
Industry: Insurance
Job Location:Springfield, MA, 01111
Top 3/5 Skills: Data Entry, Mail Handling, Scanning
Duration: 06-12 Months
Hours/week: 40.00
Job Description:
Position: Mail Handler/ Clerk
Location: Springfield, MA, 01111
Duration: 06-12 Months
Specific work to be done / specific experience required:
Role Overview
This role supports mailroom and document processing operations:
- Receive and handle incoming mail (USPS, FedEx, electronic submissions)
- Open, sort, and prepare documents
- Remove staples, organize pages for scanning
- Digitize documents via scanning
- Ensure accuracy and clarity for downstream business teams
- Route digital files appropriately
- Work contributes to same-day processing aligned with stock market timelines
Key Responsibilities
- Mail opening, sorting, and preparation
- Document scanning and digitization
- Basic data entry and system usage
- Quality control to ensure accurate digital records
- Meeting daily service level agreements (SLAs)
Required Skills & Qualifications
- Basic computer proficiency (must be comfortable using a computer)
- Familiarity with:
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel (basic data entry level)
- Strong attention to detail
- Ability to work efficiently and meet deadlines
- Reliability and consistency (critical due to ongoing large-scale project)
Preferred Traits
- Customer-focused mindset (understanding impact of work)
- Continuous improvement mindset
- Ability to identify process improvements
- Adaptability (team is undergoing significant operational changes)
Tools / Systems
- Internal systems (training provided):
- Polaris
- CATS
- Trucks (indexing/utilities)
- No advanced technical skills required
Team Structure & Workflow
- Initial processing (mail + scanning) done onsite
- Indexed and routed by offshore team (India)
- Role focuses on front-end document handling and preparation