Mail & Receiving Manager

About Us - Values Overview

Department Summary

University Centers and Events (UCE) encompasses the University Union, Gateway Center and Coliseum. University Centers and Events (UCE), provides quality programs, services, and facilities that enhance the educational experience and create a community for students, faculty, staff, alumni, and guests. We assist students to become good citizens of a global community.

Position Overview

The Mail & Receiving Manager is responsible for the management of mail operations at Eagle Post. This position interacts with campus departments, UNT students, and various mail related vendors.

This position requires the use of independent judgment and discretion to establish priorities, direct, determine and implement processes and manage the Eagle Post staff. They direct all aspects of Eagle Post mail operations and provide the highest level of customer service and quality of work.

Minimum Qualifications

High school diploma/GED equivalent and two (2) years experience in postal office or mail services; or an equivalent combination of education and experience. Can substitute United States Postal Service (USPS) certification for experience.

Knowledge, Skills and Abilities

Knowledge of mail handling procedures, postal regulations, and shipping practices.
Familiarity with mailroom equipment, including lockers, sorting machines, scales, and barcode scanners.
Understanding of inventory management, packaging, and distribution logistics.
Knowledge of customer service principles and how to handle complaints effectively.
Strong organizational skills to manage mail services, prioritize tasks, and ensure timely deliveries.
Proficiency in using mailroom technology, software, and equipment for efficient processing.
Excellent communication and interpersonal skills to interact with staff, vendors, and campus departments.
Skilled in training, coaching, and evaluating staff to ensure high performance and compliance with policies.
Ability to supervise mailroom operations, ensuring efficient and accurate mail processing.
Ability to make decisions independently, ensuring customer service excellence and timely deliveries.

Preferred Qualifications

Required License/Registration/Certifications

Job Duties

• Organizes work flow and mail operations, such as the processing of incoming and outgoing mail. 
• Supervises staff including hiring, training, and evaluating their performance. 
• Ensures policies and procedures are followed as they relate to mail operations (including compliance with USPS standards and policies and UNT policies). 
• Performs or assists with mailroom duties and daily operations.
• Investigates service complaints and takes corrective action. 
• Manages and maintains inventory and equipment to ensure in working order. 
• Manages relationships with United States Postal Service and various delivery vendors to ensure timely mail deliveries. - (Essential)
• Manages Eagle Post budget. 
• Ensures a safe working environment.

Physical Requirements

Communicating with others to exchange information.
Lifting and Moving objects up to 50 pounds.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday-Friday 8am-5pm

Driving University Vehicle

Yes

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.