Call Center Management, Communication Skills, Customer Support/Service, Data Entry, Detail Oriented, Driver's License, Establish Priorities, HIPAA (Health Insurance Portability and Accountability Act), Heavy Lifting, High School Diploma, Information/Data Security (InfoSec), Lift/Move 50 Pounds, Mail Processing, Multitasking, Organizational Skills, Presentation/Verbal Skills, Security Protocols, Time Management, Writing Skills
Job Title: Mail Sorter
Schedule: 8:00 AM - 04:30 PM EST Location: Work from Office - Louisville, KY
Role Description
The candidate must be able to work in a volume-driven, fast-paced environment. It is necessary to complete tasks in accordance with client guidelines in a quick and efficient manner.
Roles & Responsibilities
- Receive and unbox incoming mail.
- Categorize and sort mail according to established guidelines.
- Properly dispose of protected health information (PHI) material in designated HIPAA bins.
- Maintain exemplary attention to detail.
- Work independently with minimal supervision.
- Manage multiple tasks simultaneously.
- Process mail until all tasks are completed.
- Maintain a clean and organized workspace.
- Uphold a high standard of quality in all tasks.
- Adhere to attendance and punctuality policies.
- Work comfortably in a deadline-driven environment.
- Demonstrate strong organizational skills.
- Be willing to work on most workdays, including Saturdays.
- Maintain flexible availability for varied work hours.
- Lift up to 50 lbs as required.
Preferred Educational Qualifications
- High School Diploma or GED
Preferred Work Experience
- Call center management experience preferred
- Experience with dialer systems and terminology
Competencies & Skills
- Flexibility to work each day until all mail is sorted (including overtime)
Valid driver's license
- Ability to meticulously examine and categorize mail for accurate sorting and delivery
- Strong organizational and prioritization skills for handling various types of mail and packages
- Effective time management to meet sorting and distribution deadlines
- Physical capability to stand, lift, and move heavy bags and packages
- Accurate and fast data entry skills for tracking and logging mail
- Understanding of mailroom security protocols, including handling confidential/sensitive information
- Strong written and verbal communication skills
- Basic customer service skills when interacting with colleagues, couriers, and staff
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
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Firstsource Solutions Ltd