Mail Room Supervisor

Supervisor, Operations

About the Role:

The Supervisor of Operations is entrusted with the management of the production department

during a designated shift. This pivotal role involves overseeing day-to-day production activities,

ensuring adherence to quality standards, meeting production goals, and honoring client

deadlines.

Essential Job Responsibilities:

? Collaborate with the Operations Manager to devise and monitor internal and external

procedures, fostering a culture of continuous improvement and efficiency.

? Cultivate an empowering culture that fosters associate ownership, accountability, and

engagement.

? Conduct quality control checks to uphold standards of quality and timeliness across all

production tasks.

? Provide comprehensive training to new and transitioning employees on equipment

operation and quality procedures.

? Supervise the production schedule and monitor progress, ensuring alignment with

predefined objectives.

? Verify the accuracy of turnover communication and facilitate personnel appraisal

processes.

? Contribute to the development of production goals and lead the team in achieving them.

? Collaborate with cross-functional and cross-site teams to develop and implement

improvement initiatives.

? Monitor workflow, assign duties as needed to meet Service Level Agreements, and

identify opportunities for process optimization.

? Support corporate leadership and initiatives, effectively communicating production

reports and statistics.

? Address employee issues related to discipline, performance management, and salary

recommendations.

Qualifications:

? High School Diploma or equivalent.

? Three to five years of experience in a leadership role, with a proven track record of

success.

? Three to five years of experience in remittance lockbox and/or mail room operations.

? Ability to develop action plans for process improvements resulting in efficiencies and

cost savings.

? Thorough understanding of job flow and downstream process impacts on production.

? Exceptional leadership abilities, including staff development, innovation, strategic

planning, and risk management.

? Strong motivational skills and the ability to foster a cohesive team environment.

? Excellent troubleshooting and conflict resolution skills.

? Flexibility and adaptability in managing changing priorities.

? Outstanding interpersonal, verbal, and written communication skills.

? Proficiency in MS Word and Excel.

? Resourcefulness in developing alternative methods to achieve desired outputs when

necessary.

? Strong personnel leadership skills, including motivation, coaching, and positive direction.

? Effective communication and organizational abilities.

? May require occasional travel, up to 10%, all locally.

? Ability to lift up to 50 lbs.

? Extended periods of standing and/or sitting.

? Utilization of electronic equipment, including computers and telephones, for extended

durations.

"The pay range for this position starts at $18.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."