Mail Services Associate

For more than 50 years, ICF has partnered with organizations across the globe on complex, high-impact projects-growing and evolving along the way. We are seeking a Mail Services Specialist to join our Global Real Estate & Facilities team and support mail operations across more than 50 ICF locations.

This position plays a critical role in efficiency and accuracy of shipping, receiving and mail distribution services at our Reston, VA headquarters. This role is an on-site position reporting to the Manager of HQ Mail Services & Facilities.

Mail Services Specialist-Key Responsibilities:

Mail Handling & Distribution

• Receive, sort, and distribute all incoming USPS, overnight courier, and parcels on the same business day of receipt.
• Identify and resolve issues related to misaddressed, returned, or undeliverable mail.
• Collect outgoing mail from designated mail stops and ensure correct postage is applied prior to dispatch.

Shipping & Logistics

• Process shipping requests, prepare outgoing domestic and international mail/packages.
• Coordinate with customs and shipping vendors to clear international shipments as required.
• Maintain strong working relationships with shipping partners, including FedEx, USPS, and DHL.

Customer Service & Communication

• Provide clear and timely communication with employees at all levels, including on-site, hybrid, and remote staff.
• Respond promptly and professionally to urgent or time-sensitive mail/shipping requests.

Inventory & Operations

• Ensure both the mailroom and floor copy/printer stations are adequately stocked with necessary supplies.
• Collaborate closely with the Facilities team to support day-to-day operations.

Administrative Duties

• Process invoices and purchase order receipts accurately and in accordance with company policies and procedures.
• Organize, maintain, and retrieve files to ensure accurate and up-to-date departmental records.
• Perform data entry and prepare basic reports and spreadsheets to support operational and financial tracking.

Basic Qualifications:

• High School diploma or equivalent (preferred).
• Minimum 5+ years of experience corporate mail services, including hands-on work with mail handling, shipping logistics, vendor coordination, and internal customer experience.
• Ability to stand, bend, lift, and move packages weighing up to 50lbs on a regular basis.

Required Qualifications & Skills:

• Demonstrated hands on knowledge of shipping processes, mailroom operations and domestic and international packages handling.
• Proven ability to manage multiple tasks, prioritize requests, and maintain accuracy in all mail and shipping activities.
• Strong written and verbal communication across all levels to support professional interactions with employees, vendors, and partners.
• Ability to work effectively with cross-functional teams, specifically Facilities, Reprographics and Corporate Business Services.
• Strong working knowledge of Microsoft Office; including but not limited to, Word, Outlook, Excel, PowerPoint, and SharePoint. Ability to create, track, and update documentation and communications.
• Other duties assigned required to support the department.

Working at ICF

ICF is a global advisory and technology services provider, but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$37,855.00 - $64,354.00

Reston, VA (VA30)