Chain of Custody, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Delivery Driving, Detail Oriented, Establish Priorities, Internet Application, Interpersonal Skills, Lift/Move 50 Pounds, Logistics, Mail Processing, Operational Support, Order Delivery, Organizational Skills, Physical Demands, Procedure Development, Record Keeping, Security Protocols, Shipping/Receiving, USPS (United States Post Office), Warehousing
Private University seeks Mailroom Associate to support mailroom operations.
Mailroom Associate
Position Summary
The Mailroom Associate is responsible for receiving, processing, organizing, and distributing mail and packages for students, faculty, and staff in a fast-paced, high-volume mailroom environment. This role requires strong customer service skills, attention to detail, and the ability to efficiently manage package tracking and distribution using Quadient WTS software.
Key Responsibilities
- Utilize Quadient WTS, a web-based package management system, to receive, track, and manage mail and package deliveries.
- Receive, sort, scan, and organize packages of all sizes delivered by FedEx, Amazon, USPS, UPS, and other carriers.
- Maintain accurate package records and ensure proper chain of custody for all deliveries.
- Organize and store packages to facilitate efficient retrieval and pickup by students, faculty, and staff.
- Provide friendly, professional, and customer-focused service when assisting students, faculty, and staff with package inquiries and pickups.
- Process a high volume of incoming and outgoing mail and packages while maintaining accuracy and efficiency.
- Maintain a clean, organized, and secure mailroom environment.
- Follow established procedures and security protocols for package handling and distribution.
- Communicate effectively with customers, carriers, and internal stakeholders regarding package status and delivery issues.
Qualifications
- Strong customer service and interpersonal skills.
- Basic computer proficiency and ability to learn and use web-based applications.
- Strong organizational skills and attention to detail.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Previous mailroom, shipping/receiving, warehouse, logistics, or customer service experience preferred.
Physical Demands
- Ability to stand and walk for extended periods throughout the workday.
- Frequent bending, stooping, reaching, twisting, and lifting while sorting and organizing mail and packages.
- Ability to regularly lift and carry packages weighing up to 50 pounds without assistance.
- Ability to move heavier packages using carts, hand trucks, or other material-handling equipment.
- Frequent use of hands and arms for scanning, sorting, shelving, and retrieving packages.
- Ability to work in a physically active environment with a high volume of package movement and customer interaction.