Mailroom/Dock Associate

Description:
Mailroom and Dock Lead/ Facilities Floor Associate (Rotating Role)
Onsite- Lisle
Manage day-to-day operations, provide guidance to another Mailroom Associate, and assist with training and development
Candidates must possess excellent customer service skills. While the role begins with hands-on experience on the dock to learn operations, the worker will quickly transition into regular interaction with senior administrators and executive-level personnel. A strong customer service background and professional communication skills are essential for success in this position.
This dual-role position supports both mailroom operations and facilities floor services across multiple buildings on the International Motors campus. The ideal candidate is organized, dependable, and customer-focused, with the flexibility to rotate between mailroom and facilities duties as needed.

Mailroom and Dock Responsibilities

• Sort and deliver incoming mail to employees and tenant buildings

• Process outgoing mail and manage FedEx/UPS shipments

• Monitor and maintain cleanliness of the facility receiving dock

• Pick up and deliver mail and packages across assigned buildings/floors

• Provide responsive service to mailroom inquiries via phone and email

• Track onboarding/offboarding for mail folder setup and workstation moves

• Comply with mailroom and dock safety protocols

• Pallet jack is requried

• Wear steel-toe shoes when working in dock areas

Facilities Floor Responsibilities

• Monitor and tidy copy rooms daily; restock paper and office supplies

• Track confidential shred bin pickup schedules

• Maintain conference rooms (clean whiteboards, restock markers, remove clutter)

• Assist with workstation moves and light-duty setups

• Respond to facilities service requests and perform minor maintenance tasks

• Support daily facilities operations through assigned tasks and troubleshooting

• Execute basic repairs and upkeep based on facilities team direction

• Change out and recycle printer toners

• Pick up and deliver file boxes for off site storage

Qualifications

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Ability to lift up to 50 lbs

• Valid driver's license and auto liability insurance required

• Strong organizational skills and ability to prioritize tasks

• Reliable, flexible, and team-oriented with a positive attitude

• Excellent customer service and communication skills

• Self-starter with sound decision-making abilities