Job Overview:
Pay Range: $18.00hr - $20.00hr
Requirement/Must Have: - Experience as a Desktop Support technician or other IT support with experience diagnosing and resolving technical issues with hardware and software systems.
- Experience providing general IT support duties with excellent troubleshooting skills.
- Reliable attendance.
- Intermediate computer skills including Windows Operation Systems (OS).
- Experience with basic Windows OS networking tools using command prompt or PowerShell.
- Microsoft 365 Copilot application experience including Outlook, Teams, Word, Excel, SharePoint, and PowerPoint.
- Strong verbal and professional correspondence abilities.
- Ability to learn new skills and follow procedures as it relates to the role.
- Ability to work in a team environment with limited direct supervision.
- Self-motivated and detailed oriented attention to work assignments.
- Ability to adjust work schedule to provide coverage in limited cases.
- Ability to pass law enforcement conducted background check per organizational and IRS requirements including fingerprinting.
Responsibilities:
- Monitor information technology assets through web-based and other computer-based tools.
- Create, update, and provide detailed notes of incident tickets and tasks arising from monitoring activities, site network outages, and other user/agency issues.
- Maintain verbal and electronic communications with various governmental agencies.
- Monitor the status for the Data Center including environmental conditions.
- Control access to the Data Center through creation of access requests, processing of visitors to restricted areas, and providing escorts.
- Provide Tier 1 level customer support for Information Technology (IT) related issues as required.
- Initiate escalation activities as required to support the resolution of issues and keep detailed notes in the ticketing system.
- Safeguard and ensure proper use of sensitive information and equipment to prevent loss or unauthorized distribution.
- Follow official policies, procedures, and laws including federal guidelines and requirements.
- Support physical changes and maintenance of the center.
- Perform other duties and assignments in support of official activities.
Nice to Have:
- Experience with creating tickets, requests, and logging notes into an IT Service Management (ITSM) ticketing system.
- Data center operations experience.
- Experience with enterprise IT management and monitoring systems such as Active Directory, Dynatrace, ServiceNow, or Windows System Center.
- Programming experience with a focus in JavaScript and TypeScript.
- Understanding of fundamentals of database operations and Application Programming Interface (API) interactions.
Skills:
- Desktop Support.
- Hardware Troubleshooting.
- Software Troubleshooting.
- Windows OS.
- Command Prompt.
- PowerShell.
- Microsoft 365.
- Outlook.
- Teams.
- Word.
- Excel.
- SharePoint.
- PowerPoint.
- Customer Service.
- ITSM.
- Active Directory.
- Dynatrace.
- ServiceNow.
- JavaScript.
- TypeScript.
- API.
Qualification And Education:
- Ability to work 3rd shift hours (Monday through Thursday, 10:30 PM 9:00 AM).
- Ability to complete an initial orientation and training period of at least one week on 1st shift.
Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.