Mainframe Developer

Key Responsibilities
· Provide L1/L2 production support for Mainframe applications.
· Monitor batch jobs and resolve job abends, failures, and application issues within defined SLA timelines.
· Troubleshoot and resolve issues involving COBOL, JCL, DB2, VSAM, CICS, and scheduling tools.
· Perform detailed Root Cause Analysis (RCA) for recurring production issues.
· Manage Incident, Problem, Change, and Release Management activities.
· Lead Major Incident Management (MIM) and bridge calls during critical production outages.
· Execute emergency fixes, production deployments, and post-deployment validation activities.
· Coordinate with business users, onsite teams, offshore teams, and cross-functional support teams to resolve production issues.
· Identify and implement automation and process improvement initiatives to improve operational efficiency.
· Prepare and maintain technical documentation, support runbooks, knowledge articles, and other support artifacts.
· Mentor junior team members and provide technical guidance.
· Participate in on-call and weekend support rotations as required.
· Ensure adherence to SLA requirements and ITIL-based service management processes.
· Communicate effectively with customers, stakeholders, and technical teams during incidents and production issues.