$180,000–$200,000 Per Year
Automation, Billing, Business Processes, Business Support, Cobol Programming Language, Corrective Action, Cost Control, Cross-Functional, Customer Service Systems, Documentation, Electrical Utility, IBM CICS (Customer Information Control System), IBM DB2, IBM IMS Database, IBM Mainframe, IBM z-OS Operating System, ITIL (IT Infrastructure Library), Incident Management, JCL (Job Control Language), Leadership, Legal, Loan Funding, Mainframe Computer, PL/1 (Programming Language 1), Performance Metrics, Problem Solving Skills, Process Improvement, Production Support, Quality Management, Regulations, Regulatory Compliance, Regulatory Requirements, Release Management/Engineering, Reporting Skills, Risk Management, Root Cause Analysis, Sarbanes-Oxley Act (SOX), Service Level Agreement (SLA), Student Loans, Systems Administration/Management, Time Management
Must Have Technical/Functional Skill
Experience
- 5-8 years of experience in mainframe production support, service management, or operations roles
- Prior experience supporting regulated environments, preferably utilities (electric, gas)
Technical & Operational Skills
- Strong understanding of IBM Mainframe (z/OS) environments
- Hands on exposure to:
- CICS, DB2, IMS
- Batch scheduling and job control (JCL)
- COBOL, PL/I, Assembler (read & review capability)
- Experience managing 24x7 production support and critical batch cycles
- Solid knowledge of ITIL-based service management processes
Domain & Compliance
- Experience supporting utility business processes such as:
- Customer Information Systems (CIS)
- Billing and Meter to Cash
- Awareness of regulatory and audit requirements impacting billing and customer operations
Communication & Leadership
- Ability to translate technical issues into business and customer impact
- Experience working with cross functional stakeholders and vendors
- Strong documentation and reporting skills
Roles & Responsibilities
- Own and manage the end to end service lifecycle for assigned mainframe applications and platforms
- Ensure 24x7 production stability of mainframe systems supporting CIS, Billing, and Meter to Cash processes
- Lead incident, problem, and major incident management, including root cause analysis and corrective actions
- Govern batch processing cycles, ensuring timely and accurate billing and downstream processing
- Oversee change and release management, ensuring production readiness and risk mitigation
- Monitor and report on service SLAs/SLOs, availability, and operational KPIs
- Coordinate with infrastructure, security, vendor, and application teams to resolve issues and improve service quality
- Support audit, compliance, and regulatory requirements, including SOX controls and evidence preparation
- Identify and drive continuous service improvements, including automation, stability, and cost optimization
- Provide clear and timely business and executive communications during service disruptions
Salary Range $180,000-$ 200,000 Per year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1
T
Tata Consultancy Services Ltd