Automation, Best Practices, Computer Science, Corrective Action, Cross-Functional, Disaster Recovery, IBM Mainframe, IBM Systems, IP Multimedia System (IMS), Identify Issues, Mainframe Computer, Offshoring, Operational Support, Performance Analysis, Problem Solving Skills, Schedule Development, Standard Operating Procedures (SOP), Systems Administration/Management, Systems Hardware, Systems Maintenance, Time Management, Time Tracking, Workload Automation