Administrative Skills, Analysis Skills, Business Support, Communication Skills, Corrective Action, Documentation, Environmental Monitoring, High Availability, IBM Job Entry Subsystem, IBM Mainframe Operating System, IBM System/Spool Display and Search Facility (SDSF), IBM TSO/ISPF, IBM z-OS Operating System, IT Service Management (ITSM), Identify Issues, Incentive Programs, Incident Management, Insurance, JCL (Job Control Language), Legal, Mainframe Computer, Mainframe Operating System, Maintain Compliance, On Call, Operational Support, Organizational Skills, Performance Management, Production Management, Production Support, Regulatory Requirements, Root Cause Analysis, Security Auditing, Security Compliance, Service Level Agreement (SLA), Stock Purchase Plans, Systems Administration/Management, Time Management