Job Title: Maintenance Contact Manager
Reports To: SVP of Maintenance and Facilities
Location: Winnemucca, NV
Job Type: Full-Time, Monday-Friday
Pay Range: $85-$125K based on experience
Job Summary:
The Maintenance Contract Manager provides management and oversight of contracted fleet maintenance operations. The Maintenance Contract Manager work closely with Area/Regional Maintenance Directors, Operations Site managers, Project Manager, and subcontractors to ensure full compliance with contract requirements, Student Transportation of America standards, and all applicable state and federal regulations. This role is responsible for maintenance performance, safety and regulatory readiness of vehicles, cost control, and service continuity through vendor management.
Duties/Responsibilities:
- Manage all aspects of the maintenance services contract, including performance, service levels, and oversight.
- Lead and direct subcontractor activities in accordance with the contract for services; set priorities, assign work, authorize work, and hold vendors accountable.
- Ensure Driver Vehicle Inspection Reports (DVIRs) are completed accurately and on time; identify trends/deficiencies and ensure corrective actions are implemented and verified.
- Review and authorize maintenance work performed under the service agreement, manage quality standards, and cost effectiveness.
- Provide oversight of parts management and inventory control to support fleet operations and minimize downtime.
- Manage the parts procurement process to meet operational needs while maintaining budget controls and required approvals.
- Serve as the primary owner of Cetaris (or designated maintenance system) utilization, and ensure data integrity.
- Partner with Operations and the subcontractor to direct repair work, manage out-of-service units, and maintain service continuity.
- Ensure fleet inspections and preventive maintenance are executed as outlined in STA policies and procedures and in accordance with state and federal regulations, including required time and mileage intervals.
- Ensure all defects identified on PM inspections and driver defect reports are repaired in a timely manner by the subcontractor, and that no vehicle is released for service with defects that could impact safe operation.
- Develop and deliver operational and compliance reporting; perform quality control inspections on completed repairs; and support tracking and execution of warranty and recall work.
- Ensure the subcontractor maintains accurate and complete documentation and required records. Conducts periodic audit of such records.
- Manage all maintenance activities to ensure work is performed efficiently, safely, in accordance with the service contract in a cost-effective manner.
- Manage the needs of Operations and the subcontractor to align fleet readiness with daily service requirements.
- Manage the use of outside vendors as needed; verify performance, review budget, ensure contract compliance, and resolve service issues.
- Audit and control parts and tool inventories; ensure accuracy of counts, controls, their support systems.
- Provide management-level on-call support and decision-making for after-hours and emergency situations, as required.
- Traveling between locations using a company provided vehicle is required to manage the service contract- approximately 50% of the work week
- Perform other duties and special projects as assigned.
Education and Experience:
- High School Diploma or equivalent supplemented by specialized vehicle and equipment repair courses.
- 3+ years managing fleet maintenance operations and/or maintenance vendor/contract performance.
- 5+ years experience as a mechanic in an automotive, motor coach, school bus, trucking or heavy equipment environment, or any equivalent combination of education and experience.
- Experience with a computerized maintenance management system (CMMS) (e.g., Cetaris), including work order oversight, reporting, and data integrity.
- Demonstrated experience supporting DOT-regulated fleet maintenance programs, including regulatory compliance (state/federal) and maintenance recordkeeping standards.
- Experience managing maintenance spend, including cost controls, invoice review, authorization of additional specialized resources, parts and procurement, and vendor performance management.
- Possession and maintenance of a valid Class B driver’s license as required to safely road test vehicles and perform occasional operational checks. Maintain any required endorsements for the vehicle(s) operated.
- Ability to safely lift and move equipment and materials (typically up to 50 lbs; up to 100 lbs with assistance) on an occasional basis, as needed to support inspections, road calls, maitnenace, or verification of completed work.
- May be required to provide basic hand tools for occasional inspections, additional maintenance support, or verification activities, as needed.
Required Skills/Abilities:
- Knowledge of tools, procedures, technical skills and safety rules used in the maintenance and repair of gasoline, diesel, and alternative powered equipment.
- PC skills (use of Microsoft Office applications), must be able to use STA email and have working knowledge of the internet, written and verbal communication skills, and customer service skills are essential. Ability to deal with problems and find solutions. Should provide excellent customer service to external and internal customers.
- Must have knowledge of Federal and State regulations, including Title 13, as well as EPA and OSHA requirements.
- Operational principles of motorized gasoline, diesel and alternative fueled vehicles, and shop equipment and tools.
- Scheduling and setting priorities for work to be accomplished.
- Inspection of equipment and diagnose mechanical defects.
- Interpret and work from drawings, specifications and other technical materials.
- Knowledge of the principles and practices of Fleet Management.
- ASE Certification(s) a plus.
- Ability to successfully pass state and/or federal required Background Checks
- This is a safety sensitive job and all duties are regulated by the DOT.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; Returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Must be eligible to work in the US without restrictions.