Maintenance Controller

Maintenance Controller

The Maintenance Operations Center (MOC) Controller manages daily aircraft maintenance planning, scheduling, and support activities for IFEC system equipped aircraft globally. Coordinates with Maintenance teams to ensure aircraft IFEC maintenance issues are resolved. When supporting IFEC system installation, modification or reactivation at an MRO, the Controller is responsible for communicating with a customer representative to ensure the quality of workmanship meets standards. This role is part of a team which operates shift cycles providing 24/7/365 coverage.

Essential Functions / Key Areas of Responsibility:

• Implement processes for controlling aircraft maintenance records and follow-on communications with the customer's maintenance departments
• Implement daily communications processes with internal and external customers, to include accurate aircraft maintenance status, delays in services, and other maintenance issues
• Coordinate with other departments when necessary to resolve IFEC system discrepancies
• Review and validate technical data instructions for accuracy
• Interprets and understands warranty issues and claims pertaining to workmanship and quality
• Performs system operational checks and troubleshooting in support of IFEC systems
• Ensures customer logbook discrepancies pertaining to IFEC Systems are resolved in a timely manner
• Will provide client customers support to carry out and uphold their Company policies and procedures when not in conflict with policy
• Liaisons with the customer and/or their provider for all technical requirements of the IFEC systems.
• Provides concise daily written and verbal updates as to the status of the modification and issues pertaining to the inspection/installation
• Documents maintenance performed utilizing established procedures and submit a report to his/her Team Leader.
• Ability to work unsupervised to meet goals and expectations
• Must work closely and respectfully with internal and external customer
• Plans and carries out work assignments and address issues in accordance with RSQM/GMM and client policy and procedures as well as applicable Customer instructions, policies, training, or accepted practices in the occupation
• Consults with Team leader on unique situations which do not have clear precedents

Minimum Requirements: Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language:

• High School Diploma or General Education Diploma equivalent required
• Valid Federal Aviation Administration (FAA) Airframe Certificate or equivalent required or in the process of acquiring certificates with proof within 18 months
• Five (5) or more years of aviation maintenance industry experience or at least two (2) years of IFEC experience.
• Ability to interpret and comprehend structural and electrical drawings
• Boeing 737 and 757 series A/C, Embraer "E" series A/C and Airbus A320 family knowledge preferred
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer
• Knowledge of Part 21, 121 and 145 Federal Aviation Regulations
• Must have excellent communication skills, both oral and written
• Strong analytical abilities and negotiation skills
• Solid interpersonal skills with a results-oriented focus
• Ability to work in a team environment; guide and attend to the needs of the support team
• Demonstrated ability to prioritize workload
• Must be legally authorized to work in the US
• Must pass a 7-year background check and drug test, and be able to obtain an airport security badge
• Must possess and maintain a valid Driver License and a record that meets client's eligibility insurance standards
• Must be able to obtain and maintain a valid Passport
• Must be willing and able to travel on a regular basis both domestically and internationally without impedance
• Must be an appropriate organizational fit for the client culture; exhibit the client values of being Dynamic, Intuitive, Innovative, Passionate and Responsible