Maintenance Manager - Campus Enterprises- HOUSM - 990243

Position Classification

Regular, full-time, salaried, exempt, and benefit-eligible staff position. For more benefit information visit Why Work at UCO?

General Schedule:

Forty (40) hours per week. Work schedule may vary at times based on operational needs and may include evenings, weekends, holidays, and emergency call-back assignments.

Position Overview

Supervises the daily maintenance operations for assigned residence halls and office facilities by planning, directing, and evaluating the work of maintenance technicians, support staff, and student employees. Serves as the Building Captain for six residence halls, ensuring that facilities are safe, well-maintained, and operating efficiently. Oversees preventive, corrective, and emergency maintenance activities; coordinates maintenance projects with internal departments and outside contractors; and ensures compliance with University policies, building codes, and safety regulations. Provides leadership in work order management, purchasing, inventory control, budgeting support, preventive maintenance planning, and customer service. This position is expected to perform hands-on maintenance work as needed while maintaining primary responsibility for supervision, coordination, and operational oversight.

Department-Specific Essential Job Functions

• Serves as the Building Captain for five assigned residence halls, one student center and provides overall coordination of maintenance operations.
• Supervises, schedules, trains, coaches, and evaluates maintenance technicians, support staff, and student employees.
• Assigns daily work activities and establishes priorities to ensure timely completion of preventive, routine, and emergency maintenance.
• Conducts regular inspections of assigned facilities to identify maintenance deficiencies, code concerns, safety hazards, and capital repair needs.
• Develops, implements, and monitors preventive maintenance programs for building systems, equipment, and facilities.
• Performs and oversees general building maintenance, including carpentry, plumbing, electrical, heating, ventilation, and air conditioning (HVAC), painting, drywall repair, door and hardware repairs, flooring, and other building systems.
• Responds to emergency maintenance situations and coordinates after-hours and weekend response activities as required.
• Schedules and manages on-call maintenance staff.
• Reviews work orders, establishes repair priorities, assigns work, and monitors completion through the University's maintenance management system.
• Maintains accurate maintenance records, preventive maintenance schedules, and departmental documentation.
• Oversees the Housing Maintenance inventory system, ensuring proper inventory control, material availability, and accurate recordkeeping.
• Supervises the University Key Shop and employees responsible for key issuance, lock maintenance, rekeying, and key inventory.
• Coordinates maintenance activities with Housing staff, Residence Hall Directors, Physical Plant, custodial services, Environmental Health and Safety, and other campus departments.
• Coordinates and inspects work performed by outside contractors, vendors, and Physical Plant personnel to ensure quality workmanship and contract compliance.
• Obtains quotes and bids for maintenance projects, repairs, equipment, and facility improvements in accordance with University purchasing requirements.
• Reviews, approves, and processes purchase requisitions, purchase orders, invoices, and maintenance-related expenditures.
• Monitors maintenance budgets and assists with budget planning and cost control.
• Investigates maintenance-related concerns submitted by students and staff and ensures timely resolution.
• Coordinates warranty repairs and maintains warranty documentation.
• Assists with planning and coordinating residence hall openings, closings, summer projects, furniture moves, renovations, and special events.
• Maintains compliance with applicable federal, state, local, and University safety regulations, including Occupational Safety and Health Administration (OSHA) standards.
• Promotes a safe work environment by conducting safety inspections and ensuring employees follow established safety procedures.
• Provides exceptional customer service while communicating professionally with students, faculty, staff, contractors, vendors, and campus partners.
• Performs hands-on maintenance work during periods of high workload, emergencies, or staffing shortages.
• Performs other related duties as assigned.

Scope and Impact

This position is responsible for supervising the maintenance operations of multiple residence halls while ensuring efficient building operations and a high level of customer service. The Maintenance Manager provides leadership to maintenance personnel, coordinates work across multiple buildings, establishes maintenance priorities, and ensures the quality and timeliness of completed work. The position has significant responsibility for operational planning, resource allocation, contractor coordination, and maintaining safe residential facilities.

Budget Authority: May be responsible for monitoring and adhering to the budget. Required to approve timesheets.

Policy and Procedure Authority: Primarily responsible for monitoring procedural compliance. Limited authority to grant exceptions within specific parameters.

Reporting Relationships: Generally reports to a manager-level position or above. May undertake some responsibilities of the Manager in his/her absence. A Supervisor generally cannot act on behalf of the Manager in her/his absence.

Supervisory Responsibility: The primary duty of this role is the supervision of staff. The role must qualify for exemption under FLSA by having at least two regular full-time direct reports. Typically oversees individual contributors and support staff. May lead a team to deliver a particular service. Does not typically oversee professionals or subordinate supervisors. Supervisors provide guidance and oversight to their direct reports and are responsible for the overall quality of work for their area. They may provide input into recommendations about a combination of the following: hiring/transfer, performance evaluations, compensation adjustments, promotions, reclassification, or discipline.

Effective Knowledge: Demonstrates full knowledge of a particular task/area. Demonstrates ability to provide direction and supervise staff. Applies knowledge of employment regulations, policies, and procedures. May apply functional area expertise to solve problems.

Problem Solving and Judgement: Identifies and resolves issues; uses judgment to escalate where appropriate. Anticipates potential problems and recommend potential solutions. Coaches assigned employees to improve quality.

Communication and Interaction: Communicates step-by-step directions for service delivery. Interprets instructions and policies. Uses diplomacy and communication skills in structured settings.

Qualifications / Experience Required:

Requires a university degree in related field or 4+ years of equivalent work experience in chosen field that provides knowledge of and exposure to fundamental theories, principles, and concepts. Must have a valid driver's license, clean driving record, and be able to operate a typical motor vehicle.

Experience Preferred:

Experience in a higher education environment. Requires the application of expertise in a chosen field to achieve results.

Knowledge/Skills/Abilities:

• Trade skills in at least one area required, multiple skills preferred.
• General office skills required which include experience with Microsoft Word and Excel. (Network experience required).
• Excellent communication, customer service, and organization skills.
• Good supervisory skills.
• Excellent telephone etiquette, interpersonal and public relations skills.
• Ability to work well with others fostering a positive working relationship.
• Ability to operate office equipment.
• Ability to multi-task.
• Demonstrates a warm and caring professional service-oriented attitude.
• Must be self-motivated.
• Ability to listen and synthesize directives.

Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.