Maintenance Manager

Maintenance Manager

The Maintenance Manager is responsible for overseeing Center for Hope's infrastructure and facility systems of Center for Hope's two emergency shelter locations. This leadership position ensures that all building systems, equipment, and grounds are safe, operational, and compliant with local, state, and federal regulations.

The Maintenance Manager oversees vendors and coordinates with landlords to ensure maximum facility uptime, resident safety, and operational continuity. Through proactive, preventive, and corrective maintenance strategies, this role safeguards the shelter environment so that staff and residents are supported in a safe, dignified, and well-maintained space. The Maintenance Manager plays a critical role in ensuring that Center for Hope remains a safe, compliant, and well-maintained emergency shelter serving Philadelphia's most vulnerable residents.

Maintenance & Operations

• Develop and implement preventive and predictive maintenance plans to reduce downtime and extend equipment life.
• Oversee repairs, inspections, and ongoing maintenance of building systems including HVAC, plumbing, electrical, life-safety systems, and structural components.
• Ensure rapid response to emergency repair needs to maintain uninterrupted shelter operations.
• Maintain organized records of inspections, repairs, warranties, and maintenance schedules.
• Utilize a Computerized Maintenance Management System (CMMS) or comparable tracking system to monitor work orders and asset performance.

Leadership & Supervision

• Supervise and support maintenance technicians and facilities staff.
• Establish clear performance expectations, schedules, and accountability measures.
• Provide training on safety protocols, equipment use, and facility standards.
• Foster a culture of teamwork, professionalism, and safety.

Budgeting & Vendor Management

• Develop and manage the annual maintenance budget in coordination with senior leadership.
• Monitor maintenance expenditures, ensuring cost-effective purchasing of equipment and supplies.
• Negotiate and manage vendor contracts for specialized services (e.g., fire systems, elevators, waste management, security systems).
• Review invoices and ensure fiscal accountability within maintenance operations.

Safety & Regulatory Compliance

• Ensure compliance with all applicable city, state, and federal safety standards.
• Conduct regular safety inspections and risk assessments.
• Maintain compliance documentation for fire safety, environmental health, and emergency preparedness.
• Coordinate with regulatory agencies during inspections and audits.

Data Analysis & Reporting

• Track key performance indicators (KPIs) related to maintenance efficiency, response times, and system reliability.
• Prepare reports for leadership detailing facility conditions, improvement plans, and capital needs.
• Analyze trends to identify opportunities for cost savings, efficiency improvements, and long-term infrastructure planning.

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's degree in Facilities Management, Engineering, Construction Management, or related field preferred.
• 5–7 years of progressive experience in facilities or maintenance management, preferably in shelters, residential facilities, healthcare, or high-occupancy environments.
• Demonstrated supervisory experience leading maintenance teams.
• Strong knowledge of building systems (HVAC, plumbing, electrical, life-safety systems).
• Experience with budgeting, vendor management, and contract oversight.
• Proficiency with CMMS or maintenance tracking systems.
• Strong leadership, communication, and problem-solving skills.
• Ability to respond to emergency situations and adapt to the operational needs of a 24/7 shelter environment.