Maintenance Mechanic II

Maintenance Mechanic II

Salary

$46,794.34 - $53,697.58 Annually

Location

201 East Brambleton Avenue, Norfolk, VA

Job Type

Permanent Full-time

Job Number

14000

Department

General Services

Division

Facility Maintenance

Opening Date

07/23/2026

Closing Date

8/2/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

The General Services Facilities Maintenance Division is responsible for the repair and maintenance of over 250 city government facilities, including office buildings, libraries, public safety facilities, recreation centers, pools, the Virginia Zoo, Nauticus, and downtown entertainment venues. The Division employs skilled trades and operations staff who perform electrical, HVAC, plumbing, carpentry, and other essential services to keep city facilities safe, efficient, and welcoming for residents, visitors, and staff.

Within this Division, the SevenVenues Maintenance Team provides specialized support to Norfolk's cultural and entertainment venues, including Scope Arena, Chrysler Hall, Harrison Opera House, Wells Theatre, Attucks Theatre, Harbor Park, and the MacArthur Memorial. These unique public assembly facilities host concerts, sporting events, theatrical performances, and civic events, making this a fast-paced, dynamic work environment where reliability and customer service are critical.

The Facilities Maintenance Division is seeking a Maintenance Mechanic II to join the SevenVenues Maintenance Team. This position performs a wide range of general maintenance and repair tasks across multiple entertainment and cultural facilities, including plumbing, electrical, carpentry, and overall building upkeep. The role requires the ability to identify issues, troubleshoot problems, and complete preventive and corrective maintenance to ensure safe, reliable, and efficient facility operations.

In addition to routine maintenance, this position supports event preparation and operations, including setup, breakdown, and responding to facility needs during events. The Maintenance Mechanic II responds to service calls, documents work in Asset Essentials, and collaborates with staff, tenants, and contractors across multiple venues and occasional off-site locations. This is a customer-facing role that requires flexibility, strong problem-solving skills, and a commitment to maintaining high-quality facility conditions.

Essential Functions

Essential functions include but are not limited to:

• Perform preventive and corrective maintenance on building systems, including lighting, plumbing, mechanical components, and general facility infrastructure. This includes changing filters and belts, inspecting bolts, pulleys, motors, and pumps, lubricating bearings, cleaning equipment and clearing drain lines and pans

• Troubleshoot, diagnose, and repair equipment such as pumps, motors, valves, switches, fixtures, and related building systems.

• Respond promptly to service requests, operational issues, and facility needs, prioritizing work based on safety and operational impact.

• Support event operations by preparing facilities, monitoring conditions during events, and resolving issues in real time.

• Document all work performed in the work order management system, including labor hours, detailed notes, and identified deficiencies.

• Maintain clean, safe, and organized mechanical rooms, workspaces, and equipment areas.

• Serve in a duty role as assigned, responding to radio and phone communications to coordinate facility support during operations and events.

• Provide professional customer service through clear communication with tenants, contractors, staff, and event personnel.

• Ensure compliance with safety standards, policies, and procedures, including OSHA requirements and hazard identification.

• Support emergency response activities, including weather events and facility recovery efforts, as required.

• Collaborate with supervisors and team members to support facility operations and meet service expectations.

• Maintain accurate timekeeping, attendance, and work reporting in accordance with City policies.

Education/Experience

Work requires knowledge necessary to understand basic operational and technical processes. Level of knowledge equivalent to four years of high school or equivalency.

Required:

• Two years of experience as maintenance mechanic.

Preferred:

• Experience performing preventative maintenance on commercial HVAC systems.

Additional Information & Requirements

• Valid Drivers License required.

Work Schedule:

• Tuesday-Saturday 7:00 a.m. to 3:00 p.m., with off-days rotating every 3 months.

• Flexibility is essential, as work hours may occasionally include evenings, weekends, or holidays to support events and facility needs.

• On call duties may be required on rotating basis.

Signing Bonus:

• This position is eligible for a $5,000 signing bonus.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employees full name, department, and job title. If not, please indicate by typing "N/A."

03

Please select the highest level of education you have completed.

• Less than High School Diploma/GED
• High School Diploma/GED
• Some College/Vocational Courses/Apprenticeship Training
• Associate Degree or higher
• Vocational School Graduate
• Apprenticeship Completed

04

Please indicate the years of experience you have using preventative maintenance or HVAC maintenance programs.

• No experience
• Less than 2 years of experience
• 2 to 3 years of experience
• 4 to 5 years of experience
• 6 or more years of experience

05

A work order is assigned to you, but when you arrive, the issue appears resolved. What do you do?

• Close the work order immediately with no notes
• Leave the area without updating the system
• Verify conditions, document findings, and close or update the work order accordingly
• Recreate the issue before closing

06

You are preparing a facility for an event and notice a minor issue that could become a problem later. What is your best course of action?

• Ignore it since it's not currently causing an issue
• Fix it immediately if possible or report it through the proper process
• Wait until after the event to address it
• Tell someone else and move on

07

While working, you are unsure how to safely complete a task. What should you do?

• Proceed carefully and figure it out
• Stop work and seek guidance or clarification
• Skip the task entirely
• Ask a coworker later after finishing

08

You receive multiple service requests at the same time. How should you respond?

• Complete them in the order received regardless of urgency
• Choose the easiest one first
• Prioritize based on safety, impact, and urgency
• Wait for someone else to assign priority

09

During an event, a tenant reports an issue that is not part of your assigned duties. What do you do?

• Tell them it's not your responsibility
• Ignore the request
• Assist if possible or help connect them to the right resource
• Tell them to submit a work order later

10

You notice a coworker performing a task in an unsafe manner. What is the best response?

• Ignore it
• Report them immediately without speaking to them
• Address it if appropriate and/or report through proper safety channels
• Wait to see if an incident occurs

11

A piece of equipment is not functioning properly, but still running. What should you do?

• Leave it alone since it's still operating
• Shut it down without notifying anyone
• Report the issue and take appropriate action based on procedures
• Wait until it fails completely

12

When completing a work order, what level of detail is expected in your documentation?

• Minimal notes to close it quickly
• Only record time spent
• Clear and accurate description of work performed and any findings
• No documentation is necessary

13

Which of the following best reflects good customer service in a facilities maintenance role? (Select all that apply)

• Communicating with the requester about the status of their issue
• Completing work without interacting with occupants
• Being respectful and professional during interactions
• Leaving the area without explanation

14

Do you have a valid drivers license?

• Yes
• No

15

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

• Yes
• No

16

Please explain any periods of unemployment lasting more than 30 days that occurred within the last 10 years. For each gap, include the approximate dates and a brief explanation.

17

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

18

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question

Employer City of Norfolk