A.T. Wall Company (Wall) is based in Warwick, RI and is a wholly owned subsidiary of ATW Companies. Wall’s history dates back to 1886 when it was founded in Providence, RI as a supplier of metal findings to the Jewelry industry. A.T. Wall is a leading supplier of seamless cold-drawn specialty tubing, and a premier manufacturer of magazines for 1911 pistols under the Metalform brand. The company is an ISO 9001:2015 registered custom manufacturer. Our goal is to meet or exceed stakeholder expectations, especially for our customers in demanding markets such as Aerospace, Electronics, Telecommunications, Defense, Firearms and Medical industries. Today, Wall is uniquely positioned to serve the most exacting industrial and scientific requirements of the worldwide marketplace.
POSITION SUMMARY:
The Quality Technician is responsible for supporting and driving Quality within Manufacturing operations at A.T. Wall, as well as supporting the day-to-day QA dept functions including inspection and MRB. Focus on targeted Manufacturing Quality objectives with the aim of improving first pass yield, repeatability and scrap reduction. Ensuring that products, processes and measurement equipment meet established standards of quality, safety, and performance, whilst maintaining compliance to ISO 9001 requirements. Perform internal audits, and liaise with Customers, Suppliers and 3rd party auditors as needed.
The Technician will also participate in the development of training for manufacturing and QC and Mfg. personnel, and work closely with production teams to resolve issues, ensure compliance with requirements, and contribute to continuous improvement efforts. Strong attention to detail, problem-solving skills, and knowledge of quality control processes are essential in this position.
Competencies:
- Communication Skills – Clearly Conveys ideas and facts (written and spoken).
- Accountability & Dependability - takes responsibility for the quality and timeliness of work and achieves results with little oversight.
- Safety – ability to work safely and raise concerns to ops management
- Problem Solving - Identify root cause and effectively manage solutions.
- Understanding Quality Compliance standards and principles, and ways to achieve them
- Logical and Critical thinking - can make rational decisions based on data and risk
- Understanding of basic Quality Tools, including Root Cause Analysis, Pareto, fishbone, 5-why and PFMEA
- Ability to analyze data and draw conclusions
- Emotional Intelligence - able to stay calm and think clearly, in times of uncertainty or stress
Key areas for training
- Operations/Quality ERP System
- Calibration
- Train, and document (as needed) work instructions for processes within department(s)
- Develop a thorough understanding of the ISO 9001 framework
ACCOUNTABILITIES:
- Perform inspection duties per Inspection job description
- Perform in-house testing including but not limited to Hydrostatic testing
- Perform Gauge calibration per schedule, coordinate 3rd party calibrations and maintain calibration records and tracking system
- Maintain and run MRB Process, and ensure items in quarantine are processed in a timely manner
- Perform, review and approve First Article Inspections in accordance with Customer and Industry requirements
- Perform and document audits of Manufacturing and Support processes, in accordance with internal and ISO 9001 requirements
- Assist in Supplier Quality activities, including requesting and administrating supplier qualification / monitoring documentation.
- Assist in production improvement and defect reduction projects as necessary
- Support and assist in customer and 3rd party audits
- Identify and assist with training efforts in support of Quality, Manufacturing and Compliance objectives
- Assist with Customer Quality support and requests for information, as required
- Ensure and maintain good record keeping and traceability practices, per customer and ISO 9001 requirements
- Participate in creation and updating of procedures and forms as needed, in accordance with Document Control processes
Self-Management
- Support, comply with and ensure complicity with Health & Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures
- Embraces personal challenge
- Confident, rounded thinker
- Is self-aware, resilient, assertive and open to change
- Engages interest and participation of others and has a collaborative approach to working together
- Actively Committed to team development
- High levels of motivation, optimistic and action orientated
- Applies logic and emotional intelligence to decision-making.