Maintenance

Description

GENERAL DESCRIPTION OF POSITION

Assures maintenance of Community, including building exterior and interior, grounds, walkways, driveways, and parking lot. Turns apartments to rent-ready condition in a professional and timely fashion. Performs preventative maintenance duties. Performs emergency preparation and response duties. Performs hazard communication duties.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS

• High school diploma or equivalent.
• Must be 21 years of age.
• Minimum of two (2) years’ verifiable hands-on maintenance experience in areas such as plumbing, electrical, carpentry, HVAC, dry wall repairs, etc. is necessary.
• Ability to perform and/or coordinate emergency building repairs at Hawthorn-managed Communities; includes contacting and contracting subcontractors to complete repairs in conjunction with Hawthorn Regional support.
• Must be able to train Community Management Teams in the operations of emergency systems.
• Experience in the safe handling and use of tools normally used in construction, maintenance and landscaping.
• A valid driver’s license and good driving record are required along with proof of auto insurance.
• Ability to lift up to one hundred (100) pounds.
• Ability to climb a ladder, work at various levels of height, and occasionally crawl in small, confined spaces.
• Ability to work in various weather conditions.
• Ability to work with and provide maintenance repairs for residents of retirement community.

• Embodies a patient and creative attitude with the ability to “think outside the box.”
• Demonstrates a commitment to and respect for all individuals.
• Able to communicate effectively in English, both verbally and in writing, with residents and staff.
• Builds on basic learning and carries it from one situation to another.
• Demonstrates critical thinking skills in problem solving and decision making.
• Asks questions and seeks assistance.
• Takes responsibility to eliminate the source of problems.
• Ability to prioritize and organize multiple work duties.
• Demonstrates excellent communication skills, taking into consideration body language, filters, listening, paraphrasing and questions with co-workers and residents of diverse ethnic and cultural backgrounds.
• Demonstrates ability to work efficiently and pleasantly in an extremely busy work environment, to deal with difficult situations in a calm manner and be a team player.
• Ability to work under time constraints and meet department deadlines.
• Meets state or provincial health related requirements (as applicable for position).

SUPERVISORY RESPONSIBILITIES

• None

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Regular, on-site, attendance and punctuality is required as scheduled.
• Takes responsibility for maintaining current knowledge of the Hawthorn Senior Living Employee Handbook. 
• Adheres to all company policies, procedures and standards.

• Turn apartments to rent-ready condition in a professional and timely fashion.
• Assures maintenance of Community exterior, including building, lawn, plant and/or flower beds, walkways, driveways, and parking lot, by performing or supervising maintenance tasks or facilitating such performance by outside maintenance services personnel.
• Assures maintenance of Community interior, including resident apartments, common areas, offices, storage rooms, and kitchen, by performing or supervising maintenance tasks or facilitating such performance by outside maintenance services personnel.
• Inspects Community daily so as to promptly address maintenance concerns.
• Monitors Maintenance Log daily so as to promptly address maintenance concerns.
• Performs all duties associated with TELS preventative maintenance program.
• Implements and assures adherence to maintenance programs such as HVAC-related, carpet-related, mold-related, etc.
• Repairs Community equipment or facilitates repair by outside maintenance services personnel, including but not limited to furnaces, air conditioners, HVAC units, water heaters, plumbing systems, kitchen equipment, and appliances.
• When necessary to successfully complete a maintenance task, must have ability to climb a ladder, work at various levels of height, crawl into small, confined spaces and work in various weather conditions.
• Performs other Community maintenance tasks such as carpentry, painting, flooring maintenance, and general repairs.
• Orders maintenance equipment and supplies, equipment parts, etc. under Hawthorn Senior Living guidelines.
• Adheres to maintenance department budget.
• Assists in monitoring capital improvement projects.
• Recommends maintenance related repairs and replacements to the Community Management or Regional Maintenance.
• Performs maintenance tasks for residents (e.g., moving furniture or hanging pictures) as directed by the Community Management Team.
• Assures safe, functional condition of mechanical room.
• Assures all equipment and supplies related to maintenance tasks stored appropriately and safely.
• Performs emergency maintenance services at community on on-call basis.
• Assists housekeeping employees in deep cleaning of resident apartments according to schedule.
• Assists housekeeping employees in deep cleaning of common areas according to schedule.
• Performs duties associated with community emergency preparation and response systems, including but not limited to fire safety, as directed by the Community Management Team.
• Maintains Hazardous Chemical Inventory and Material Safety Data Sheets according to community Hazard Communication Program.
• Conducts certain components of new employee orientation as directed by the Community Management Team.
• Conducts education and training classes for employees as directed by the Community Management Team.
• Effectively interacts with any Hawthorn Regional Maintenance.
• Effectively interacts with any contracted maintenance services personnel.
• Performs other duties as assigned by the Community Management Team.
• Attends education and training classes, including as necessary to fulfill state or provincial regulations.
• Participate in maintenance conference calls.

OTHER JOB DUTIES AND RESPONSIBILITIES

• Performs all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, or others.
• Use time keeping system to report hours worked on a daily basis, as well as the start and stop times of your meal periods.
• Meets the assigned work requirements of the job.
• Adheres to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your Regional Maintenance Person.
• Promotes resident advocacy and demonstrate excellent customer service at all times.
• Serves as a role model for all employees by displaying a responsible, cooperative, and positive attitude.
• Represents the Company and the community in a professional, courteous, and friendly manner when in the public.
• Understands safe and proper chemical use and adheres to safety protocols. This includes using personal protective equipment when necessary.
• Attend education and training classes as necessary to fulfill company training requirements and/or state regulations applicable to the position.
• Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed).

• Employment offers are contingent upon successful completion of pre‑employment background checks, employment verification, and reference checks, as permitted by law. Hawthorn Senior Living is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
• At Hawthorn Senior Living, we offer competitive compensation and a robust benefits package designed to support our employees' well‑being. Benefits may include paid time off; medical, dental, vision, and disability coverage; and supplemental life insurance. Eligible employees may also participate in a 401(k) plan with a company‑determined match and have access to an Employee Assistance Program (EAP). Beyond benefits, we are proud of our unique culture and enjoy celebrating our team throughout the year.