Maintenance Operations Manager

General Description

The Maintenance Operations Supervisor is responsible for the strategic oversight, coordination and management of maintenance operations across agency-owned and leased properties to ensure safe, compliant, and well-maintained environments for clients, future clients, visitors and team members. This position provides leadership and direction to the maintenance team, coordinates vendors and contractors, manages preventative maintenance initiatives and ensures operational compliance with all applicable laws, regulations and agency standards.

Qualifications and Competencies

• 5+ years of experience in facilities management, property maintenance, or building operations (supervisory experience required)
• Strong knowledge of HVAC systems, plumbing, electrical systems, and general building maintenance
• Proven leadership and team management skills
• Excellent organizational, problem-solving, and communication skills
• Experience using maintenance management systems (CMMS) and Microsoft Office.

Duties and Responsibilities

• Manage day-to-day maintenance operations and facilities management across multiple sites.
• Oversee and prioritize work orders, repairs, and preventive maintenance programs (HVAC, plumbing, electrical, boilers).
• Ensure compliance with building codes, OSHA regulations, and safety standards.
• Supervise and support maintenance technicians, including scheduling, training, and performance management.
• Coordinate with vendors, contractors, inspectors, and property stakeholders to complete repairs and projects.
• Conduct facility inspections, identify maintenance needs, and recommend capital improvements and cost-saving initiatives.
• Manage inventory, equipment, and fleet maintenance records.
• Respond to and oversee emergency maintenance and on-call operations.

Schedule

• Must be available to work a flexible schedule and assist during nights, weekend, holidays and On-call hours as needed.

Physical Demand and Working Conditions

• Must be able to walk properties, which includes climbing stairs.
• Must be able to bend, lean forward, squat, kneel, climb stairs, push, pull, reach and carry supplies.
• Stand for extended periods of time.
• May be required to lift and carry up to 50 lbs. without assistance.
• 90% Travel to other work sites and properties; 10% office work
• Adheres to Agency policies, including HIPPA Policies & Procedures/Compliance Plan

EEO Statement

SAIL does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expressions, national origin, age, disability, veteran status, marital status, or based on an individual status in any group or class protected by applicable federal, state or local law. SAIL welcomes and encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants.

Mission:
Our Mission is to empower persons affected by mental illness and substance use disorders achieve independence and lead healthier lives.

Vision:
To promote health, wellness, and independence by providing access to housing opportunities and services through the expansion of programs and partnerships.

Our Values:
SAIL is committed to these core values which support us to achieve our mission.
 Integrity: We strive to provide quality services while ensuring honesty and transparency among clients, staff and stakeholders.

 Inclusion: We create an environment that embraces the diversity and life experiences of all our clients and staff to shape a sense of community and model best practices for our organization.

 Innovation: We value creativity and collaboration among clients, staff and stakeholders to overcome challenges we encounter. We aim to provide the most comprehensive care through a process of ongoing assessment and quality management.

"SAIL does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expressions, national origin, age, disability, veteran status, marital status, or based on an individual status in any group or class protected by applicable federal, state or local law. SAIL welcomes and encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants."