WORK LOCATION:San Luis Obispo, CA
FLSA STATUS:Non-Exempt
SALARY RANGE:The anticipated salary range for this role is $30.00 to $40,00per hour. This range reflects a good faith estimate based on the targeted level for the role and typical compensation benchmarks across U.S. locations. Actual compensation may vary depending on the selected candidate’s qualifications, experience, geographical location, and internal alignment.
SUMMARY
The Maintenance, Repair, and Overhaul (MRO) Technician troubleshoots, repairs, and documents Return Material Authorization (RMA) items for Group 2 Unmanned Aircraft Systems (UAS) and associated Ground Support Equipment (GSE). The technician supports the MRO RMA Manager by completing repairs that enable on-time delivery and align with Redwire’s quality and profitability goals. This role partners with internal teams throughout the aftermarket repair process and maintains a customer-focused approach.
RESPONSIBILITIES
The following job functions are a basic requirement but are not limited to and may be assigned other duties.
- Perform troubleshooting and fault isolation on RMA returns for Group 2 UAS and associated GSE in accordance with approved procedures.
- Disassemble, repair, rework, and reassemble UAS/GSE components using standard workmanship practices and approved work instructions.
- Perform post-repair functional testing, calibration/verification as applicable, and final acceptance checks to confirm airworthiness/operability per requirements.
- Follow ESD, safety, and tool control requirements; maintain a clean, organized work area and properly handle, label, and store hardware and electro-mechanical assemblies.
- Receive, inspect, and document incoming customer returns (aircraft, subsystems, and support equipment), verifying configuration and recording discrepancies.
- Collaborate with Engineering, Quality, Supply Chain, and Customer Support to clarify symptoms, obtain dispositions, and escalate issues as required.
- Provide technical status updates and support to the global support team as needed, including participation in internal coordination meetings when appropriate.
- Support RMA intake and status communication by responding to routine technical inquiries, requesting missing information, and routing items to the appropriate teams.
- Identify parts, materials, and special tooling required to complete repairs; coordinate with Supply Chain to source items, confirm lead times, and support RFQ inputs as needed.
- Complete maintenance documentation and digital records (e.g., work orders, as-found/as-left condition, parts traceability) in accordance with QMS requirements.
- Document repair actions, test results, and turnaround status to support RMA tracking, internal reporting, and on-time delivery commitments.
- Support System Check Out and Flight Operations teams during final verification, including configuration checks, functional test support, and discrepancy resolution.
- Other duties as assigned.
REQUIRED QUALIFICATIONS
- Demonstrated hands-on troubleshooting mindset; able to independently isolate faults and drive repairs to closure while coordinating with cross functional teams as needed.
- Working knowledge of QMS-controlled repair environments; able to follow work instructions, capture as-found/as-left conditions, and maintain traceability (parts/serials) in maintenance records.
- Ability to prioritize multiple RMAs and shop tasks (diagnosis, disassembly/assembly, repair, test, documentation) while meeting turnaround time commitments.
- Skilled at executing structured troubleshooting and documenting results clearly for internal and customer-facing reporting.
- Ability to read and interpret engineering drawings, wiring diagrams, and technical specifications to support component-level repair, rework, and correct configuration.
- Proficient with Microsoft Office and service/maintenance tracking tools (e.g., SharePoint, Jira); able to create clear repair reports and attach test data, photos, and checklists as required.
- Experience with UAS repair practices, hardware installation, cable routing, and functional test/verification.
REDWIRE DEFENSE TECH BENEFITS
- Matching 401(k)
- Paid PTO
- Paid holidays
- Medical, vision, and dental insurance
- Group Short-Term & Long-Term Disability
- HSA and FSA Options
- Critical Care Plan
- Accident Care Plan
CLEARANCE REQUIREMENTS
This position may require access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). To comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify a US person’s status under the ITAR and the EAR.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
The work environment may involve a standard office setting while also incorporating elements of a production area. Employees will use standard office equipment, including computers, and must demonstrate stamina to sit or stand while maintaining attention to detail despite potential interruptions. The role may require occasional activities such as walking, climbing, stooping, crouching, and bending. Vision is necessary for reading printed materials and a computer screen, while hearing and speech are essential for effective communication both in person and over the telephone. Additionally, the position may necessitate travel by air or automobile. Employees may be required to use personal protective equipment, including safety glasses, safety shoes, and shop coats, to ensure safety in the production environment. Employees may be able to lift up to30 pounds as needed.
REDWIRE DEFENSE TECH IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Redwire Defense Tech is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources. Continued employment remains on an “At-Will” basis.