Maintenance Service Advisor

Tenant Service Advisor

LHH Recruitment Solutions is currently seeking a Tenant Service Advisor with at least 2 years of experience working in a similar role. This is a Direct hire opportunity located in Garden City, NY.

Responsibilities:

• Answer a high volume of inbound calls from residents regarding maintenance issues, repairs, and service requests.
• Accurately document maintenance concerns and create work order tickets in the property management system.
• Prioritize emergency and non-emergency maintenance requests and dispatch information to the appropriate maintenance personnel.
• Schedule maintenance appointments and coordinate access between residents and field staff.
• Monitor and update open work orders, ensuring timely follow-up and completion.
• Communicate with residents regarding work order status, scheduling changes, and service completion.
• Maintain detailed records of service requests, work orders, and resident communications.
• Escalate urgent issues to management and maintenance supervisors when necessary.
• Assist residents with general inquiries and provide professional, courteous customer service at all times.
• Collaborate with maintenance, property management, and administrative teams to resolve resident concerns efficiently.
• Prepare correspondence and documentation related to maintenance services and resident requests.
• Support daily administrative operations, including data entry, report generation, and record maintenance.

Qualifications:

• 2-3 years of Dispatching or Residential Real Estate experience

Work Site: Onsite

Employment Type: Direct Hire

Salary: $55,000-65,000/yr

Pay Details: $55,000.00 to $65,000.00 per year

Search managed by: Patrick Garron

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.