JOB TITLE: MAINTENANCE SERVICES REPRESENTATIVE LEAD (A&P Mechanic)

LOCATION: Orlando, Florida (MCO) - Orlando International Airport

A&P Mechanic Lead located in Orlando International Airport

JOB SUMMARY

• Provide Lead Maintenance Service Representative (MSR) support at any appropriate location to which the incumbent is assigned. Perform line maintenance, preventive maintenance, and alterations, including Panasonic Avionics Corporation (PAC) In-flight Entertainment Systems and other aircraft equipment on aircraft subjected to applicable National Aviation Authorities Regulations to include: troubleshooting and testing of electronic assemblies and units, the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft and the modification/alteration of installed equipment. Line maintenance responsibilities may vary by location.

MAJOR RESPONSIBILITIES.Description

• Supervision
  • Develop a work schedule that incorporates the needs of the customer and Panasonic Avionics Corporation (PAC) and provide a monthly update by the fifth of the following month.
  • Lead line technicians as they perform their duties.
  • Schedule line technician's daily maintenance activities.
• Aircraft/IFE Maintenance and other Support
  • Perform maintenance, preventive maintenance, and alterations to PAC IFE Systems and other aircraft equipment on aircraft subject to e.g. FAA/CAA/EASA/CASA regulations.
  • Perform troubleshooting and testing of electronic assemblies and units, and the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft.
  • Build customer satisfaction through identification, tracking, reporting, and successfully overcome all technical issues for assigned airlines using networked communication systems.
  • Be a strong customer advocate inside Panasonic Avionics to help engineers and management understand and appreciate the customer's views and negotiation points.
  • Technically support the customer as a liaison between line operations and PAC departments.
  • Aggressively contribute to the resolution of all in-fleet problems, assisting the efforts of affected support and engineering organizations within PAC.
  • Develop and maintain a thorough and accurate knowledge of all PAC products, testers, harnesses, and associated equipment. Requires that employee maintain knowledge of product revisions and modifications.
  • As required, based on aircraft type, may work on other aircraft equipment as assigned.
• Training /Documentation
  • Perform daily data entry tasks and administrative duties.
  • Operate as the local trainer on the PAC IFE SYSTEM.

EDUCATION/EXPERIENCE REQUIREMENTS

• High school diploma or equivalent.
• 3 - 5 years related industry experience preferred.
• Appropriate academic/technical qualifications and experience to satisfy regulatory licensing for assigned country or geographical region, and customer requirements e.g. FAA, CASA or EASA A, B1 and/or B2 with relevant type ratings.
• Ability to pass extensive security and background checks.
• Airline maintenance operations and 24/7 technical support experience highly desired.

KNOWLEDGE/SKILL REQUIREMENTS

• Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instructions in English, the global aviation standard.
• Demonstrated ability to lead others.
• Proficient in Word, Excel, Outlook (MS products).
• Advanced background and knowledge of electronics and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with two years of related industry experience.
• Ability to work in a high-stress, high-pressure environment.
• Consistently works on moderately complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.
• Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader.
• As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways.

OTHER REQUIREMENTS

• Must have the legal right to work in assigned country through nationality, visa or work permits.
• May require both international and domestic travel, up to 25% of time, to other line station locations to provide relief from time to time as required.
• Must hold a valid driver's license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
• Must be able to work any shift, weekends and holidays.
• Manual dexterity and the ability to grasp and work with tool parts and equipment.
• Ability to climb and work from ladder or platform; endure sitting, standing, bending or twisting for extended periods and ability to lift up to 50 pounds.
• Ability to operate under extreme weather conditions and in confined spaces for extended periods.
• Ability to cope with environmental conditions which may include exposure to congestion and varying noise levels.

Our Principles:

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude

What We Offer:

At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.

Paid time off: Exempt Salaried employees receive flexible paid time off. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.

Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP. 

401K with 50% match on up to 8% contribution, full vested from day 1.

Washington residents only are eligible for: Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program.

Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program. 

All applicants are subject to Company policies, third party customer and worksite requirements, and government requirements, regarding vaccination and/or testing for COVID-19.  Where permitted by applicable law, applicants may be required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment, unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance. While the Company strongly encourages COVID-19 vaccinations, it may require vaccination and/or testing for positions in which third party customer, worksite, or government requirements apply, in accordance with applicable law. At those locations where requirements apply, exemptions will be considered based on applicable law. 

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporate.