Maintenance Supervisor (11012)

JOB TITLE

Maintenance Supervisor

REPORTS TO

Facilities Manager

SUPERVISION EXERCISED

Maintenance Technicians and Custodians

FLSA STATUS

Exempt

SALARY RANGE

$74,000 - $92,000

JOB SUMMARY

The Maintenance Supervisor is responsible for the day-to-day oversight of maintenance operations across multiple NOTCH service sites. Reporting directly to the Facilities Manager, this position supervises Maintenance Technicians and Custodial staff, coordinates maintenance activities, and ensures the safe, efficient, and cost-effective operation of agency buildings, grounds, vehicles, and equipment. The Maintenance Supervisor assists the Facilities Manager in implementing preventive maintenance programs, managing facility improvement projects, monitoring regulatory compliance, coordinating vendor services, and maintaining agency assets. This is a hands-on position that works alongside Maintenance staff providing leadership, technical expertise, and direct and practical assistance to ensure facilities are maintained in a manner that promotes safety, operational excellence, and a positive environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Supervises the daily work activities of Maintenance Technicians and Custodians and reports operational progress, facility concerns, and maintenance needs to the Facilities Manager.
• Assigns, prioritizes, and monitors maintenance work orders to ensure timely completion and quality service.
• Collaborates with the Facilities Manager to prioritize work orders, allocate staff resources, and schedule maintenance projects based on organizational needs and timelines.
• Implements preventive, predictive, and corrective maintenance programs established by the Facilities Manager and provides recommendations for program improvements.
• Monitors building systems and mechanical equipment through web-based building management systems and responds to identified issues.
• Coordinates maintenance, repair, and installation activities involving HVAC systems, heat pumps, electrical systems, plumbing, carpentry, painting, masonry, and grounds maintenance.
• Conducts routine inspections of properties, equipment, and facilities to identify maintenance needs, safety concerns, and regulatory compliance issues.
• Identifies facility, equipment, and safety concerns and communicates recommendations for corrective action to the Facilities Manager.
• Develops maintenance schedules and ensures seasonal property maintenance activities are completed, including snow removal, lawn care, and weather-related preparations.
• Provides technical guidance, training, and support to maintenance staff and assists with complex troubleshooting and repairs.
• Participates in the recruitment, onboarding, training, coaching, and performance evaluation of maintenance staff and provides recommendations to the Facilities Manager regarding personnel actions.
• Ensures maintenance staff follow established safety procedures, agency policies, and applicable federal, state, and local regulations.
• Maintains accurate maintenance records, inspection reports, preventive maintenance logs, inventory documentation, and warranty information.
• Coordinates contractor and vendor activities and provides updates to the Facilities Manager regarding project status, quality of work, and budget considerations.
• Assists the Facilities Manager with capital improvement planning, deferred maintenance projects, and long-range maintenance strategies.
• Assists the Facilities Manager in monitoring maintenance expenditures, inventory levels, equipment replacement needs, and department budget performance.
• Maintains inventory levels of tools, equipment, supplies, and replacement parts necessary for efficient operations.
• Evaluates equipment performance and recommends repairs, replacements, and facility improvements.
• Ensures agency vehicles, tools, and equipment are maintained in safe operating condition.
• Responds to emergency maintenance situations and coordinates after-hours responses as needed.
• Performs hands-on maintenance work as required and serves as a backup for maintenance staff.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Effective communication and interpersonal skills, with the ability to interface with people at all levels internally and externally.
• Strong organizational and time management skills with the ability to prioritize multiple projects, assign resources appropriately, and consistently meet deadlines in a fast-paced environment.
• Demonstrated ability to effectively supervise, motivate, and develop maintenance staff while fostering a collaborative and accountable work environment.
• Proven ability to assess competing maintenance needs, establish priorities, and make sound decisions to ensure operational efficiency and timely completion of work orders and projects.
• Ability to use computer and email.
• Ability to interpret documents and building plans.
• Aptitude to handle multiple projects.
• Ability to function as a team member in a collaborative environment.
• Individual must be a self-starter.
• Flexibility to work a variety of hours and the ability to adjust priorities on short notice.

EDUCATION

High School Diploma or equivalent

EXPERIENCE

Minimum of 3 years of property, facilities, or building maintenance experience.

Previous experience supervising or leading maintenance staff preferred.

Working knowledge of HVAC, plumbing, electrical, and general building systems.

Experience prioritizing work orders and coordinating multiple maintenance projects.

Ability to perform hands-on maintenance and custodial duties as needed.

CERTIFICATE/LICENSE

Valid Vermont driver's license and good driving record. License, certificate, or specialized training in one or more technical trades (i.e. plumbing, HVAC, electrical systems).

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

MACHINERY AND EQUIPMENT USED

Vehicle, hand tools, power tools, computer, and cell phone

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All applicants made a conditional offer of employment must cooperate fully with background investigations. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

NOTCH is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.