The Maintenance Supervisor, under the direction of the Community Manager, will conduct all business in accordance with the company handbook, standard operating procedures, Fair Housing, Americans with Disabilities Act, OSHA, and all other laws pertaining to the multifamily industry. The Maintenance Supervisor is responsible for providing a safe, secure, and attractive living environment for residents, visitors, and staff and will assist
the Community Manager with coordinating all aspects of the maintenance program. The Service Manager supervises the service team (i.e., Maintenance Technician(s), Porter(s), and Housekeeper(s) and is responsible for overseeing all work completed by a contractor or vendor. The Community Manager is fully accountable for all community operations.
Areas of responsibility to include (but not limited to): Financial
Maintain budgeted expenses throughout the year,
Identify opportunities to decrease costs and bring recommendations to Community Manager.
Assist Community Manager with bid process for maker reads, contract work, and capital projects.
Inspect and assess charges for vacated apartments to be used for deposit accounting.
Prevent loss through theft or abuse of equipment and supplies.
Maintenance
Inspect move-outs and vacancies when requested and schedule make-ready tasks for re-rental of apartments. Ensure that all make-ready repairs are completed correctly and per company policy.
Regularly communicate make-ready dates with Community Manager and office staff, update as necessary.
Implement and manage system for handling service requests. Complete requests within 24 hours unless impossible. Maintain adequate inventory of supplies to handle most common repairs and situations.
Maintain clean grounds and common areas, free from litter and clutter. Ensure curb appeal meets company requirements.
Assist in executing proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
Safety
Learn and ensure compliance with all company, local, state, and federal safety rules.
Ensure that unsafe conditions are reported to the Community Manager and corrected in a timely manner.
Conduct regularly scheduled safety meetings with entire staff; maintain and communicate HAZCOM standards.
Keep SDS sheets current and readily accessible.
Maintain thorough knowledge of pertinent laws, EPA, and OSHA regulations.
Schedule and perform minor and routine maintenance on all appropriate equipment on a regular basis. Inspect tools and maintain in excellent condition.
Instruct staff on proper use and guidelines for wearing Personal Protective Equipment.
Follow a "safety first" principle.
Walk the property regularly to look for any safety hazards and report them immediately to the Community Manager to be resolved.
Administrative
Provide completed service requests to office team for completion in operating system.
Maintain accurate records regarding preventive maintenance, service requests, expenditures, make-ready status, and other work in progress.
Participate in weekly/daily staff meetings.
Personnel Management
Plan and assign weekly/daily service staff schedules and assignments.
Inspect work completed by service team.
Coordinate maintenance schedules and assignments with Community Manager for appropriate coverage during office hours, after-hours emergencies, and holidays.
Represent the company in a professional manner at all times.
Resident Relations
Maintain positive customer service attitude. Serve as key ambassador between residents and management.
Deal with resident concerns and requests in a timely manner to ensure resident satisfaction with management.
Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.)
Community Engagement
Assist with community inspections ensuring the community's curb appeal is consistent with company policies.
Provide support to Community Manager and staff to encourage teamwork; lead as an example in creating a harmonious environment.
Support Community Manager in relations with Building and Code officials.
General
Perform any additional duties or tasks assigned by supervisor or senior management.
Requirements
Minimum 2 years previous experience in property maintenance or equivalent field
EPA and CPO certifications preferred
Knowledge of electrical, plumbing, HVAC, appliances, pools, and general maintenance
Ability to operate hand tools, power tools, measuring devices, mechanical equipment, and PPE
Excellent organizational, communication, problem-solving, and interpersonal skills
Ability to manage changing priorities, meet deadlines, work independently, and follow through on assignments with little direction
Deliver high-level customer service skills for interaction with residents, vendors, and co-workers
Demonstrate ability to be very detail-oriented, able to handle multiple projects at any given time, be extremely professional and customer service oriented
Must have valid driver's license, auto insurance, and reliable transportation
Available a minimum of 40 hours per week. Must be available evenings, nights, and weekends for staffing needs and emergencies.