Maintenance Supervisor

Who We Are
MRK Partners is a privately held real estate investment and asset management company specializing in the acquisition, preservation, and repositioning of affordable housing. MRK Partners is committed to a world of equity and a shared humanity where all may thrive and reach their highest potential. Our mission is to develop exceptional and affordable housing across the nation.  A secure home and supportive community are integral to achieving empowerment. In collaboration with our residents and partners, we identify and create opportunities for upward mobility, nurture resiliency, and support everyone’s journey toward fulfillment and wellbeing.

Job Summary

The Maintenance Supervisor is responsible for overseeing all maintenance activities at his or her property/properties. This includes performing repairs, troubleshooting, carrying out preventative maintenance, maintaining and improving the condition of property grounds and buildings, and the timely completion of work orders. 

This role is based at our Amber property location in Gaithersburg, Maryland, with occasional travel.

Essential Job Functions 

• Models company mission and values
• Champions continuous improvement and regularly execute strategies to enhance resident satisfaction, work processes and property performance
• Performs repairs, troubleshoots mechanical systems, and completes preventative maintenance
• Restores vacated apartments to move-in condition for new residents
• Conducts maintenance-related inspections, including building and alarm systems
• Oversees contractors and inspects their work to ensure the highest quality outcomes
• Responds to work orders and completes repairs as required
• Removes snow, ice and leaves from sidewalks, walkways, steps and driveways/parking spaces
• Completes janitorial requirements in accordance with the janitorial schedule
• Complies with company and OSHA standards
• Responds to on-call emergencies on weekends, evenings, and holidays—resolves as circumstances warrant
• Patrols property daily to identify areas in need of cleaning and completes requires work—removes trash/debris from property grounds and common areas, keep the dumpster area clean, and vacuum, sweep and mop common areas
• Performs and adheres to the preventative maintenance plan/program
• Maintains a professional and courteous demeanor with all residents, prospects, staff and contractors
• Secures MRK equipment to prevent/deter theft
• Ensures company tools and equipment are in optimal condition
• Adheres to all safety guidelines in the operation of all tools and machinery
• Reports lease violations to the Property Manager
• Adheres to Fair Housing Laws in all resident and prospect interactions
• Oversees Maintenance Technicians and Porters for daily responsibilities
• Assists Property Manager with new hire orientation and on-boarding for Maintenance Technicians and Porters
• Conducts ongoing trainings for Maintenance Technicians and Porters to ensure property needs are met
• Provides coaching to Maintenance Technicians and Porters to increase their job proficiency and personal productivity  
• Provides feedback and recommendations to the Property Manager for Maintenance Technicians and Porters, as necessary
• Other duties as assigned

• High school diploma
• Minimum of three years of experience as a full-charge residential maintenance technician is required
• Two years supervising 2 – 3 team members
• Self-motivated and possesses the ability to provide guidance and direction to others
• HVAC certification is a plus
• EPA certification preferred
• Knowledge of OSHA rules and regulations is preferred
• Must be able to work a flex schedule and be on-call for emergencies on weekends, evenings, and holidays
• Requires the ability to read, speak and comprehend the English language
• Proficiency in performing plumbing, electrical and appliance repair
• Ability to follow direction and work independently
• Advanced troubleshooting and problem-solving skills
• Ability to work in a fast-paced, action-oriented environment

• Must have hand tools
• ANSI approved steel-toe shoes/composite
• Must have a valid Driver’s License
• Must have reliable transportation
• Willing to assist with other properties within the portfolio and surrounding portfolios as needed
• Willing to travel up to 15-25% of the time

Physical Demands
While performing the duties of this job the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a tools, phones and computer keyboard.  This job requires heavy lifting (up to 50 pounds), occasional walking, bending, couching, stooping, and standing for long periods of time.  Occasionally, ascends/descends a ladder. Uses power equipment such as snow blowers, power drills, and lawn equipment.

The hourly pay rate for this role is $20-$30/hour, depending on relevant experience, certifications, and fitness to the role.

We believe diversity is essential to our organization’s growth and success. MRK Partners strives to create an inclusive, accepting culture and seeks individuals of all backgrounds to join our innovative organization. We are a proud equal opportunity employer.