Maintenance Supervisor

The Graham Companies is privately owned with 90 years of experience positively impacting the South Florida community. Best known for the creation and development of Miami Lakes, a 3,000-acre master-planned community, the family-owned and operated company maintains being the largest landowner in the Town of Miami Lakes through apartment, office, industrial, retail, and hospitality holdings. Graham Residential, a Division of The Graham Companies, owns and manages 2,200 units across ten different apartment communities in the Town of Miami Lakes, Graham Residential sets the bar for first-class customer service and product. With a resident-first philosophy paired with a long-term vision approach to our properties, Graham Residential continues to exceed market expectations.

We have an immediate opening for a Maintenance Supervisor within the Graham Residential Division. This role is responsible for overseeing the maintenance activities performed by a team of Make Ready and Customer Service Maintenance Technicians. The Supervisor also prepares and coordinates multiple maintenance activities to ensure our apartment units are always in good working order.

In this role, you will...

• Coordinate all maintenance work orders for vacant and occupied units, building exterior including emergency issues
• Supervise and coordinate all work performed by Make Ready and Customer Service Maintenance Technicians
• Coordinate odor elimination in Make Ready units
• Coordinate appliance deliveries and ordering of all materials and supplies with Purchasing Coordinator
• Assist with Move Out Inspections and complete Move Out Inspection Forms
• Provide unit completion status reports to the Make Ready Coordinator
• Conduct final inspection of Make Ready Units and replace lock for incoming resident
• Coordinate removal of garbage left behind by exiting resident
• Coordinate and assist Make Ready & Maintenance Manager with small projects as assigned
• Coordinate, assign, and monitor preventative maintenance projects for assigned residential communities
• Maintain the organization of the maintenance shops and storage units
• Meets with residents as necessary
• Review and approve/deny employee request for time off and coordinate with Make Ready & Maintenance Manager
• Monitor work performed by technicians to ensure the work meets Miami-Dade Building Code Compliance
• Evaluate work performance of Make Ready and Customer Service Maintenance Technicians
• Handle employee grievances and/or complaints and work with Human Resources to apply the Company's Progressive Discipline Policy
• Encourage staff to work in a safe and secure manner in the workplace and addresses concerns as they arise
• Participate in interview, selection, and training of Make Ready and Customer Service Technicians
• Participate in setting pay rates and hours of work
• Evaluate and determine best work techniques necessary for assignments
• Evaluate and determine appropriate equipment and materials for the work being performed
• Participate in budget planning
• Other duties may be assigned as needed

Requirements and Qualifications...

• High school diploma
• Must have a minimum of 5 years of experience in building or facilities maintenance performing a variety of work in plumbing, electrical, HVAC, Painting, finishing, flooring, carpentry, and appliance repair including a minimum of 1-year supervisory experience.
• Technical Expertise: Must have a strong technical background in the areas of maintenance including but not limited to plumbing, electrical, HVAC, painting, finishing, flooring, carpentry, mechanical systems, and appliance repair.
• Leadership and Supervisory Skills: As a supervisor, strong leadership and management skills are essential. Experience in leading a team, assigning work tasks, and overseeing the performance of maintenance staff is important.
• Preventive Maintenance: Experience in developing and implementing preventive maintenance programs is highly valued. This involves creating maintenance schedules, conducting regular inspections, and ensuring equipment and facilities are properly maintained to minimize breakdowns and disruptions.
• Troubleshooting and Problem-Solving: Maintenance Supervisor must possess strong troubleshooting and problem-solving skills to quickly identify issues and develop effective solutions. This includes diagnosing equipment malfunctions, analyzing maintenance problems, and implementing corrective measures.
• Safety and Compliance: Knowledge of safety regulations and compliance standards related to maintenance operations is crucial. Experience in creating and implementing safety protocols, conducting safety training, and ensuring compliance with relevant regulations is important for a maintenance supervisor.
• Communication and Documentation: Excellent communication skills are necessary to effectively communicate with team members, other departments, and external stakeholders. Additionally, maintenance supervisors should have experience in documenting maintenance activities, creating reports, and keeping accurate records.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks, demands, establishing priorities and meeting deadlines.
• Must be able to operate effectively under duress/stressful situations. Timeliness is essential.
• Work requires continual attention to detail in composing, typing and proofing materials.
• Must possess ability to conduct research and work with minimal supervision.
• Must be able to use general maintenance equipment, but not limited to, hand tools, ladders, and required safety equipment.
• Must have and maintain a valid Florida Driver's license. Be able to operate company van safely.
• Excellent organizational and time management skills with the ability to multi-task and follow through.
• Bi-lingual (English/Spanish) a plus.
• Skill in the use of computers and computer systems (including hardware and software) to set up functions, enter data, and process information.
• Basic ability to operate a computer using Microsoft Office products (Word and Outlook) and learn to use applicable division and organization specific software.
• Skill in using mathematics to solve basic problems.
• Skill in working independently and following through with assignments with minimal direction.
• Skill in adapting to a changing work environment, competing demands and ability to deal with frequent change, delays, or unexpected events.
• Ability to establish and maintain accurate records.
• Ability to review, compile, and organize forms, documents, and related records for efficient processing and proper retrieval.
• Ability to understand and/or communicate effectively in both verbal and written format in the English language.
• Ability to follow oral and written instructions and organize work for timely completion.
• Ability to perform detail-oriented tasks in a high-volume work environment with minimal supervision.
• Ability to regularly attend work and arrive punctually for designated work schedule.
• Ability to work On-Call 1 week every 4 weeks

Schedule and Location

• Monday through Friday from 8:00am to 5:00pm
• On-Call 1 week every 4 weeks
• Miami Lakes, FL

Benefits

• Medical, dental and vision insurance
• Company paid life and disability coverage
• 401k plan with 50% match on the first 4% employee contribution
• Employer funded Pension Plan