Maintenance Supervisor - Monaco Lakes 2

The purpose of this document is to outline the expectation of the Maintenance Supervisor at the CPM. This list is not all encompassing and special projects may alter this schedule as necessary:

Key Responsibilities:

1. Team Leadership:

• Work with a team of maintenance technicians, community manager, and leasing agents.
• Provide guidance, training, and support to ensure team members perform their duties effectively.
• Foster a culture of collaboration, excellence, and customer service within the maintenance team.

2. Maintenance Operations:

• Develop and implement maintenance schedules and preventive maintenance programs for all properties.
• Oversee turn schedules for both properties including in-house maintenance, and 3^rd party vendor schedules to minimize downtime.
• Oversee and perform maintenance requests, work orders, and service requests timely.
• Coordinate and perform routine inspections to identify and address maintenance issues.
• Ensure all maintenance activities comply with company policies, safety regulations, and local codes.
• Perform routine landscape walks during Spring, Summer, and Fall months.
• Participate in mandatory on call rotation.
• Perform snow removal duties as outlined by the snow removal policies and procedures.
• Maintain shop organization and cleanliness.
• Maintain proper pool and snow removal logs.
• Coordinate routine light checks.
• Must be able to lift 50 pounds and be on their feet all day.

3. Vendor Management:

• Manage relationships with external vendors and contractors for specialized maintenance services.
• Obtain competitive quotes and negotiate contracts to ensure cost-effective services.
• Monitor vendor performance and quality of work.

4. Budget Management:

• Assist in the development of the annual maintenance budget for each property.
• Ensure declining budgets are timely, complete and accurate.
• Monitor expenses and ensure maintenance operations stay within budgetary constraints.
• Identify cost saving opportunities and process improvements.

5. Resident Satisfaction:

• Act as a point of contact for resident maintenance inquiries and concerns.
• Work closely with the property management team to address resident needs promptly and maintain high levels of resident satisfaction.

6. Emergency Response:

• Adhered to emergency response policy for each property.
• Coordinate and respond to maintenance emergencies 24/7 as needed.

7. Typical Daily Routine:

• Grounds Walk:
  • Grounds cleanliness & overall curb appeal.
  • Landscape condition.
  • External building condition including lighting.
  • Shop cleanliness and organization.
    • i.      Confirm adequate stock of parts, water heaters/furnaces etc.
  • Inspect the board.
  • Walk made ready units.
  • Walk in-process units over the 5 day turn schedule.

• Unit Turns:
• Work Orders:
  • Survey total outstanding work orders and determine if total is acceptable.
  • Pull work order completion document since the last visit and determine if total number of closed work orders are acceptable.
  • Address any outstanding work orders dated over 5 days.
  • Check on recent Rent Café surveys for maintenance and inquire on unfavorable ratings.
    • i.      If deemed severe enough, contact the resident directly to inquire about issues.
• Shop Organization:
  • Inspection and correction of each of the three shops with emphasis on organization, cleanliness, and adequateness of materials.
• Declining Budget Review:
  • Review and confirm all expenses are accounted for with an emphasis on cost control, and self-performance of work when possible.

Physical Requirements:

• Able to lift and move sizable weights
• Able to work for long periods of time on feet
• Able to work in confined spaces
• Able to work for long periods outdoors