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Maintenance Support Technicians

JSat Automation

Concord, Massachusetts

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JOB DETAILS
SKILLS
Automation, Communication Skills, Customer Support/Service, Desktop Administration, Hardware Administration, Hardware Upgrades, Maintenance Services, Manufacturing Software, Microsoft Active Directory, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Peripheral Hardware, Project Lifecycle, Quality Control, Software Administration, Software Upgrades, Systems Administration/Management, Thin Clients
LOCATION
Concord, Massachusetts
POSTED
13 days ago


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JSat Automation is hiring a Maintenance Support Technicians to provide hardware/software service support for manufacturing and QC laboratory benchtop systems. <\/span><\/span>
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Job Responsibilities:  <\/b><\/span>
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  • Liaison with front line support team to respond for equipment’s and computerized systems support calls and request directed to Digital Plant Benchtop and Shared Services. <\/span><\/span>
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  • Responsible to close the related incidents and or request tickets generated for the support calls. <\/span>
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  • Participate in the resolution of deviation and or related deviations raised due to systems situations.
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  • Participate project of lifecycle management to replace end of life hardware or upgrade software.
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  • Ensure data quality of local IT assets inventory.
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    Requirements<\/h3>
    •   <\/span>Basic computer knowledge
    <\/span>•   <\/span>GxP basic training
    <\/span>•   <\/span>EHS basic training
    <\/span>•   <\/span>Experience of supporting Windows Operating Systems and Active Directory.
    <\/span>•   <\/span>Hands on experience of troubleshooting Windows PC, Thin Client, mobile devices, and peripherals.
    <\/span>•   <\/span>Effectively communicate with both technical team and non -technical team.
    <\/span>•   <\/span>Good customer service skills.
    <\/span>•    <\/span>Strong self -management skill and ability to work independently.
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About the Company

J

JSat Automation

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