Maintenance Tech II

Position Summary/ Objective:

Collaborating closely with the Maintenance Supervisor, Manager, and/or Director, the Maintenance Tech 2 advances beyond basic maintenance tasks to execute complex repairs and oversee projects within the resort facility. This intermediate-level position requires a strategic and detail-oriented approach, emphasizing not only advanced technical proficiency but also a steadfast commitment to safety. Actively participating in safety programs and adhering to industry-standard safety practices, the Maintenance Tech 2 contributes to maintaining the operational integrity of the property while fostering a secure and hazard-free environment for team members and guests.

Primary Essential Functions:

All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.

• Independently troubleshoot, diagnose, and resolve complex issues related to building systems and equipment.
• Apply proficient skills in two or more of the following trades to ensure quality is maintained throughout the resort: electrical, carpentry, plumbing, HVAC, and appliance repair.
• Provide guidance and assist in the training of junior team members in troubleshooting, diagnostics, and repair procedures.
• Continuously enhance technical skills through training programs and on-the-job experience.
• Utilize Computerized Maintenance Management System (CMMS) and other mobile apps to create and close work orders with appropriate data (labor hours, downtime, problem/cause/remedy, and parts used).
• Participate in routine inspections and audits, providing insights and recommendations for improvement.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Follow written and verbal instructions and complete documentation associated with work orders/guest requests.
• Communicate with resort guests to triage facilities issues, set service response expectations, and validate that work has been completed to quality control and guest expectations.
• Develop and maintain positive working relationships across all levels of the organization.
• Adhere to all OSHA and other regulatory agencies having jurisdiction on health and safety regulations.
• Understand and follow safe work practices in accordance with the OSHA/Resort Safety Programs and Emergency Response Manual.
• Actively participate in safety programs, ensuring adherence to OSHA regulations and resort safety protocols.
• Promote and uphold a safety-first culture within the maintenance team, leading by example.
• Participate on the Resort Safety Committee and Emergency Response Team.
• Report injuries, illnesses, workplace hazards, issues with tools, equipment, machines, unsafe acts/unsafe conditions to the respective Supervisor/Manager and or Safety Committee.
• Adhere to the Lockout/Tagout program and procedures overseeing its application and ensuring team members follow established protocols.

Education, Skills & Experience:

The ideal candidate for this role is an experienced detail-oriented professional, committed to maintaining the highest standards of safety and craftsmanship. Key qualifications include:

I. Related Maintenance Experience:

• A minimum of two years of demonstrated experience in maintenance roles within the hospitality industry, building maintenance, or related trades.

II. Advanced Trade Skills:

• Electrical Knowledge:

• In-depth understanding of electrical systems, circuits, and controls.

• Proficient in diagnosing and repairing complex electrical issues.

• Expertise in reading and interpreting electrical schematics.

• Plumbing Knowledge:

• Skills in handling intricate plumbing systems and resolving complex issues.

• Proficient in handling various plumbing tools and equipment.

• Experience in overseeing plumbing projects and installations.

• Mechanical Knowledge:

• Specialized knowledge of HVAC systems, their components, and intricate mechanical operations.

• Advanced understanding of mechanical equipment operations.

• Capability to perform advanced HVAC repairs.

• General Repairs:

• Experience in managing maintenance projects from planning to completion.

III. Additional Skills and Traits:

• Proficient in using computer applications and mobile devices for work order management.
• Strong interpersonal and communication skills.
• Excellent organizational, attention to details and time management abilities.
• Exceptional problem-solving skills.
• Ability to communicate effectively with team members and other departments.
• Familiarity with safety protocols and emergency response procedures.
• Experience in the hospitality industry (Hotel/Resort preferred).
• Ability to work well in a diverse team environment.

Certifications (to be obtained during employment):

• OSHA 10 certification.
• EPA Universal Certification (for handling refrigerants).
• Certified Pool Operator (CPO) certification.

Additional Eligibility Qualifications Required:

• Must be available for regular on-call work assignments/emergency calls, work scheduled off-hours, and emergency overtime as required.
• Availability for various shifts, including weekends and holidays.
• Successful completion of applicable auditions or skill testing, background check, physical examination, and drug screening test.
• Ability to speak and understand the English language; fluency in Spanish is preferred.
• Must have a valid driver's license.
• Ability to operate a motor vehicle if applicable.
• May require the use of a personal or company vehicle or electrical cart.
• Ability to travel to other regional locations for work, training, meetings, and other work-related functions.

Physical, Environmental & Other Requirements:

• Must be able to stand and/or walk for up to 8 hours.
• Also, able to sit, stoop, kneel, crouch, and crawl.
• Frequently lift and/or move up to 25 pounds; occasionally required to lift and/or move up to 50 pounds.
• Clear vision (close, distant, and depth perception) needed for navigating the office and all other buildings within the resort.
• Work effectively in varied conditions, temperatures, and environments.

EEO Statement:

Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.

Other Duties:

Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.