Maintenance Technician II (Engineering & Maintenance) - Ka Haku, a Hilton Club

The Maintenance Technician II assists us in ensuring guestrooms, public areas, back-of-house spaces, and supporting amenities operate at peak performance while maintaining an environment reflective of luxury hospitality.

The Maintenance Technician II is an experienced, multi-skilled maintenance professional who independently performs troubleshooting, repair, and preventive maintenance across electrical, mechanical, plumbing, HVAC, and building systems. The ideal candidate has experience diagnosing issues, recommending corrective actions, and completing repairs with limited supervision while maintaining luxury quality standards.

This role supports the operation and condition of specialty amenities and exterior areas commonly found at luxury properties, including pools, water features, landscaped spaces, and Japanese-style ofuro soaking facilities. Responsibilities include monitoring systems, troubleshooting operational issues, performing corrective maintenance, and ensuring all repairs meet safety, quality, and guest service standards. The ideal candidate brings strong technical aptitude, hands-on experience across multiple trades, and a commitment to delivering world-class service while exemplifying Hilton values.

HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $41.75~ $42.75 per hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities to fuel your professional growth...and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's ''America's Greatest Workplaces for Parents & Families.'' Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

Maintenance duties:

• Perform independently assessed and moderately complex maintenance tasks supporting safe, efficient, and luxury‑level property operations.

• Diagnose and resolve maintenance issues across multiple disciplines, including electrical, mechanical, plumbing, HVAC, and building systems.

• Maintain all guestroom and public space equipment, including but not limited to:

• Troubleshooting electrical components such as switches, outlets, ballasts, LED drivers, and control devices

• Plumbing repairs involving fixtures, valves, fittings, and circulation components

• Tile, grout, carpentry, and finish restoration beyond basic cosmetic repair

• Drywall, painting, and wallpaper repair to luxury presentation standards

• Troubleshooting and repairing appliances and guestroom systems

• Support the operation, monitoring, and functional verification of specialty amenities, including Japanese‑style ofuro soaking facilities, ensuring proper operation of pumps, heating elements, filtration, and sanitation systems.

• Troubleshoot basic HVAC systems (heat pumps, fan coil units, mini‑splits, VAV boxes) and perform approved component repairs or replacements.

• Identify root causes of recurring maintenance issues and recommend corrective actions to engineering leadership.

• Ensure completed repairs meet luxury aesthetic, safety, and operational standards prior to returning areas to service.

• Maintain detailed preventative maintenance records, work logs, and inspection documentation.

• Maintain tools, equipment, and mechanical spaces in a clean, safe, and organized manner.

• Communicate proactively with engineering leadership regarding system conditions, repair outcomes, and improvement opportunities.

Groundsperson duties:

• Perform limited troubleshooting related to irrigation systems, drainage, and exterior fixtures, escalating complex repairs as needed.
• Coordinate corrective actions for exterior maintenance issues impacting guest safety or property presentation.
• Ensure exterior areas meet luxury appearance and safety standards prior to returning spaces to service.

Pool Tech and Water Features duties:

• Perform routine monitoring and basic maintenance of pool and water‑feature systems, including pumps, filters, heaters, and circulation components.
• Read and interpret gauges, meters, and equipment indicators to ensure systems operate within acceptable ranges.
• Assist with pool chemical testing and adjustments if certified, following all safety and regulatory guidelines.
• Troubleshoot common pool equipment issues and coordinate repairs or vendor support as needed.
• Ensure water‑based amenities meet safety, sanitation, and luxury presentation standards prior to guest use.

Other Related Duties:

• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• High School Diploma or equivalent
• 1+ years' experience in hotel or resort operations preferred.
• Intermediate knowledge of a wide variety of maintenance trades in order to visually inspect and detect items needing repair.
• Skill in the use of related tools (including both hand and electric tools)
• Intermediate mechanical aptitude
• Basic English language communication in order to communicate with others and fully comprehend job assignments.
• Ability to push and pull objects or materials weighing up to 100 lbs.
• Ability to climb stairs and ladders, working at heights up to approximately 40 feet, for extended periods of time, with the ability to reach, often times overhead.
• Ability to grasp, lift, or carry items weighing up to 50 lbs. occasionally waist high.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Technical/Trade school certification or equivalent in related field
• 3+ years of related experience
• Certified Pool Operator (CPO) Certificate
• Prior timeshare maintenance/engineering experience.
• Experience supporting premium amenities such as spa areas, water features, or wellness facilities.
• Familiarity with the operation or basic troubleshooting of Japanese bath systems or hydrotherapy features. Basic knowledge of irrigation systems and plant care.
• Experience maintaining exterior public spaces in a hospitality environment.
• Ability to operate small grounds maintenance equipment safely.
• Knowledge of pool chemical application and safety procedures.
• Experience working with pumps, filters, and water circulation systems

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.